We want to help you get prepared for back to school, with some A+ savings on Certified Pre Owned Phones. From now until September 6, purchase a phone, and receive a $30 credit credit. Plus, we have some limited time discounts on your favourite devices, like the iPhone XR from $279 (save $160)!
Here’s what you need to do:
Good to know:
Visit our catalog to find your Certified Pre Owned today. Great phones for less, it’s why you’ll love them.
- Public Mobile Team
It's interesting, but this time I tried going in as a guest, it worked! I entered the same email address as I have for self service, but I'm not sure if I could get 30$ credit.
Yes, you will get the $30. The conditions stated that the same e-mail address had to be used. Customers have never had to create an online store account to purchase SIM cards or CPO phones.
If you want to purchase something on PM you will have to create a third account (same email address and new password).
A couple of weeks ago I purchased a phone on PM and was having the same issue you are having so after pressing “Checkout” it gives you the option of “Sign In” or “Continue as a guest” . Tried going in as a guest but that did not work either. Each time I tried it would tell me my shipping address and invoice address does not match! Finally I read a post that stated that another account needs to be created for purchases.
Under the caption “Sign In” it gives you the option of creating an account. Once I created my third account I was successful in purchasing the phone. You will have to do the same if you want to buy anything on PB unfortunately.
as for the $30 credit, “the $30 bill credit will be applied during the last week of Sept.”
i hope this helps,
You mean using guest checkout ? But how can I get $30 credit if I use guest checkout?
@hycm53 With guest checkout, there is still a field for email address I think. Just make sure the email address is same as My Account's
But again, you can create a new account on the ordering system. Just make sure the account there has the same email address as My Account
@doulaonthedrive Submit a ticket to customer support to make the change for the correct email via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If unable to submit a ticket, then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@AnaVR If you do not mind, buy one again to get the $30
for the original order, wait until it arrives and then arrange a refund
If I were the customer and this happened, I would be slightly hesistant to buy the phone again then to return the original purchase. This is because these are used phones and not brand new. This means that each device will have slight differences, especially in physical charactertics, that just aren't usually there in new devices. There are times when purchasing a used/CPO device that you're happy that you ended up with the device that you did and might not wish to lose the one that you got.
received my new certified preowned phone on Tuesday and announcement made on Wednesday. Is there anyway that I can get that $30 promo?
@AnaVR - you never know...see what customer support has to say if you inquire and ask nicely..
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.
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