Announcements
Important information from Public Mobile to you.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

Jade_S by Public Mobile
  • 2796 Views
  • 54 replies
  • 22 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

Jade_S_3-1641313324003.png Jade_S_2-1641313294512.png Jade_S_1-1641313271194.png
Jade_S by Public Mobile
  • 1935 Views
  • 104 replies
  • 15 Bravos

Meet our New Oracles

Hey Community! Hope you all had a happy and healthy holiday season. To start the new year off with some exciting news, we are happy to announce that @popping, @Dunkman and @Lieux will be joining our Oracle family! We will also be welcoming @computerg...

Melinda_H by Public Mobile
  • 4411 Views
  • 108 replies
  • 78 Bravos

[BLOG]: Physical Distancing Tips from the Public Mobile Team

Hey Community, I hope you’re all doing well and staying healthy! To say that the last few weeks have been a bit of an adjustment for Canadians would definitely be an understatement - we’ve all had to make some changes to our daily routines in light o...

Tiana_V by Public Mobile
  • 2303 Views
  • 58 replies
  • 23 Bravos

Connecting with you during this time

Hey Community, I hope you’re all feeling safe and healthy during these uncertain and unprecedented times. While we are all practicing physical distancing and staying home as much as we can, it is important now, more than ever, that we try to stay as ...

Tiana_V by Public Mobile
  • 2210 Views
  • 53 replies
  • 30 Bravos

Customer support during COVID-19 situation

To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help. To have your quest...

Alan_K by Public Mobile
  • 6950 Views
  • 220 replies
  • 51 Bravos

UPDATED: Public Mobile response to COVID-19

Update as of May 1, 2020: This offer (US Roaming Credit Back) is now expired. Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10. Update as of March 26, 2020: ...

Alan_K by Public Mobile
  • 9684 Views
  • 296 replies
  • 66 Bravos

CONTEST CLOSED: Help us redesign our boards for a chance to win!

Hey Community, As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve po...

Alan_K by Public Mobile
  • 2727 Views
  • 123 replies
  • 17 Bravos

Number transfer in Self-Serve impacted by ongoing maintenance

Hey Community, Apologies for the inconvenience caused and delay in delivering this message. As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting a n...

Alan_K by Public Mobile
  • 13365 Views
  • 252 replies
  • 44 Bravos

Top Contributors - February 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Reward Chart.png Bravos.png Accept as Solution.png
Silvio_M by Customer Support Agent
  • 1675 Views
  • 49 replies
  • 25 Bravos

[ISSUE RESOLVED] Intermittent Impact to Data Usage

Update as of March 8th at 1:20am: A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not...

Tiana_V by Public Mobile
  • 2564 Views
  • 28 replies
  • 21 Bravos

Dave is making his final curtain call

There are a few days in my career that I will never forget: October 31, 2013, when I was told we had bought Public Mobile and they wanted me to help transition customers to the TELUS network, pending Competition Bureau approval. November 29, 2013, wh...

Dave_M by Retraité / Retired
  • 8802 Views
  • 84 replies
  • 97 Bravos

Thank you to SD08 and stonechucker!

Hey Community, It is with great sadness that I am announcing today that @SD08 and @stonechucker will be stepping down as Oracles. These two have made incredible contributions to the Community over the years, and it truly would not be the place that i...

Tiana_V by Public Mobile
  • 2931 Views
  • 62 replies
  • 55 Bravos

Top Contributors - January 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Reward Chart.png Bravos.png Accept as Solution.png
Silvio_M by Customer Support Agent
  • 1583 Views
  • 91 replies
  • 20 Bravos

Top Contributors – December 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

December 2019 EN.png Oracle.png Top 1%.PNG Top 5%.PNG
Andu_S by Customer Support Agent
  • 2752 Views
  • 93 replies
  • 48 Bravos

FLASH SALE! Get your second month FREE when you activate!

Update as of January 3, 2020: This offer is now expired. This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 days. Hey...

Tiana_V by Public Mobile
  • 7864 Views
  • 259 replies
  • 30 Bravos

FLASH SALE! Get your next 30 days FREE when you activate!

Hey Community, Effective immediately until December 16th at 11:59PM ET, we are offering your next 30 days free when you activate on a $25/mo plan or higher online OR in-store! This will be applied as an account credit and the offer is available to ne...

Tiana_V by Public Mobile
  • 5413 Views
  • 98 replies
  • 35 Bravos

Top Contributors - November 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

November 2019.png Oracles.PNG Top 1%.PNG Top 5%.PNG
Silvio_M by Customer Support Agent
  • 2746 Views
  • 75 replies
  • 42 Bravos

[KNOWN ISSUE] Longer than normal wait times for self serve

Update as of Dec. 4 2:02PM ET: Earlier today we launched our More is Merrier campaign, which included wide spread communications to our customers as well as taking over the YouTube home page. This resulted in much higher than normal traffic on our we...

Tiana_V by Public Mobile
  • 3045 Views
  • 50 replies
  • 36 Bravos

Resolved! Free Gifts for All During our More is Merrier Campaign

Due to the overwhelming enthusiasm that you all have shown for this give away, we are currently experiencing higher levels of traffic to our self serve portal. Because of this you may experience a long wait time for the page to load (it will come up ...

Holiday Banner_English-01.png
Tiana_V by Public Mobile
  • 22909 Views
  • 530 replies
  • 205 Bravos

A Letter from Dave: Looking back on 2019 and our 2020 goals

Hey Community, As we enter the final month of the year (and decade!) I wanted to take the time to reflect on what a year it’s been. I also wanted to thank you all for another great year. Public Mobile could not be where it is today without you, our c...

Dave_M by Retraité / Retired
  • 5945 Views
  • 171 replies
  • 135 Bravos

[KNOWN ISSUE] Plan cost display error on Self-Serve

Most Recent Update 14:30 ET - November 27, 2019 Hey Community, We identified an issue with the plan cost amount (including discounts) that is displayed in the Rewards page of Self-Serve affecting customers who are on plans created via the Build Your ...

Tiana_V by Public Mobile
  • 2577 Views
  • 11 replies
  • 19 Bravos
Need Help? Let's chat.