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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 5598 Views
  • 67 replies
  • 30 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 6298 Views
  • 163 replies
  • 33 Bravos

New Long Distance Add-Ons

Hi Community, We heard you about wanting more countries and we have some exciting news to announce today! Effective October 8, 2020, Public Mobile is launching a new add-on suite of Long Distance Minutes to better serve customers making calls interna...

Catherine_T by Retraité / Retired
  • 9348 Views
  • 160 replies
  • 31 Bravos

PROMO: $5 off SIMs Online-Only, Limited Time Offer

Hey Community, Starting October 5, 2020, and ending on October 9, 2020, 11:59PM EST, we are offering $5 off SIM cards, online-only. What does this mean for you? Between October 5 and October 9, you will be able to purchase Public Mobile SIM cards for...

Catherine_T by Retraité / Retired
  • 2232 Views
  • 11 replies
  • 14 Bravos

New Plan: $35 for 2GB

Hey Community, Effective September 17, 2020, the following price plan is being offered. This offer is available for new and current customers. Plan details: $35 for 2 GB at 3G speed 30 day plan 1.5 GB Data at 3G speed +Bonus 500 MB with AutoPay Unlim...

David_J by Public Mobile
  • 4778 Views
  • 144 replies
  • 13 Bravos

Top Contributors – August 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 3581 Views
  • 80 replies
  • 42 Bravos

Email Notification for Suspend Status

Hey Community, We’ve noticed that many of our customers are looking for more notifications related to account suspension. Starting Friday, August 28th, 2020, customers whose accounts have remained in suspended status for 3 days will now receive an em...

Catherine_T by Retraité / Retired
  • 1795 Views
  • 23 replies
  • 19 Bravos

SMS Notification for Autopay Error

Hey Community, Starting August 18th, 2020, we will be sending out SMS notifications for Autopay failures to keep customers informed while we work on fixing any preventable issues that may be causing these failures. We saw a lot of demand for this fea...

Catherine_T by Retraité / Retired
  • 2066 Views
  • 51 replies
  • 17 Bravos

Top Contributors - July 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 3127 Views
  • 65 replies
  • 31 Bravos

PROMO: $30 for 2GB, Limited Time Offer

**UPDATE** The limited-time $30 2GB plan promotion ends Canada-wide on Thursday, September 17, 2020. If you have the $30 2GB plan today and want to continue with it, no action is required. However, if you switch to another plan you will not be able t...

Catherine_T by Retraité / Retired
  • 6687 Views
  • 175 replies
  • 37 Bravos

Replacing the $35 1.5GB Plan with a $30 2GB Plan

Hey Community, On Friday, August 7, we are launching a new $30 2GB plan available for a limited time only. As a result, as of Thursday, August 6th 2020, 11:59 PM ET, the following price plan is being expired: $35 1.5GB Plan If you have the $35 1.5GB ...

Catherine_T by Retraité / Retired
  • 9797 Views
  • 114 replies
  • 38 Bravos

FLASH SALE: Get your second month FREE when you activate

Hey Community, Effective immediately until August 3rd at 11:59PM ET, we are offering your second month free when you activate on any plan online or in-store! This will be applied as an account credit and the offer is available to new customers only. ...

Catherine_T by Retraité / Retired
  • 5223 Views
  • 83 replies
  • 16 Bravos

[Price Change]: 200MB Data Add-on Now $5

Hi Community, We have some exciting news to announce today! Effective July 22, 2020 the 200MB Data Add-On will be priced at $5, down from $10. In May, we lowered our 1GB Data Add-On price, and with all the positive feedback received, we’ve made the d...

Catherine_T by Retraité / Retired
  • 3806 Views
  • 76 replies
  • 33 Bravos

Updates to Community Boards

Hi Community, I’m excited to announce a few changes to the boards here in the Community! These improvements are based off of feedback we’ve heard from you and will be going into effect on Friday July 10th, 2020: Removal of the Pioneers board: This bo...

Tiana_V by Public Mobile
  • 5531 Views
  • 43 replies
  • 53 Bravos

Community Terms of Service & New Community Guidelines

Hi Community, Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines wil...

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Tiana_V by Public Mobile
  • 41105 Views
  • 158 replies
  • 144 Bravos

Top Contributors - June 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 3666 Views
  • 79 replies
  • 33 Bravos

Top Contributors - May 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Tiana_V by Public Mobile
  • 2593 Views
  • 96 replies
  • 36 Bravos

[ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Hi Community, Great news! We wanted to let you know that our technical team has been successful in addressing a known issue in our Self-Serve portal. We also want to extend a big thank you to our customers who flagged this issue for us. Previously, o...

Tiana_V by Public Mobile
  • 3577 Views
  • 109 replies
  • 27 Bravos

[Price Change]: 1GB Data Add-on Now $15

Hi Community, We have some exciting news to announce today! Effective May 22, 2020 the 1GB Data Add-On will be priced at $15, down from $30! This new price had been previously available as a limited time offer, but we’ve made the decision to change t...

Tiana_V by Public Mobile
  • 8435 Views
  • 261 replies
  • 99 Bravos

Community Updates - May 2020

Hi Community, Recently we launched a small change on the Community that some of you might have noticed. You may have seen a couple of members around with a new title of “Retired Oracle”. Oracles are regular Public Mobile customers who have been on th...

Tiana_V by Public Mobile
  • 3994 Views
  • 90 replies
  • 41 Bravos

PROMO: $35 2GB Plan Limited Time Offer

Hey Community, Starting May 12th, 2020 our current promotion of 500MB of bonus data on the $35 plan will be available in Self-Serve, meaning it is available for existing customers. This will be available for a limited time. What does this mean for yo...

Tiana_V by Public Mobile
  • 8553 Views
  • 313 replies
  • 35 Bravos

Top Contributors - April 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2370 Views
  • 99 replies
  • 33 Bravos

Top Contributors - March 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 2050 Views
  • 47 replies
  • 32 Bravos

[BLOG]: Physical Distancing Tips from the Public Mobile Team

Hey Community, I hope you’re all doing well and staying healthy! To say that the last few weeks have been a bit of an adjustment for Canadians would definitely be an understatement - we’ve all had to make some changes to our daily routines in light o...

Tiana_V by Public Mobile
  • 2563 Views
  • 58 replies
  • 23 Bravos