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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 6255 Views
  • 67 replies
  • 34 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 7801 Views
  • 185 replies
  • 36 Bravos

Community Updates - May 2020

Hi Community, Recently we launched a small change on the Community that some of you might have noticed. You may have seen a couple of members around with a new title of “Retired Oracle”. Oracles are regular Public Mobile customers who have been on th...

Tiana_V by Public Mobile
  • 4129 Views
  • 90 replies
  • 41 Bravos

PROMO: $35 2GB Plan Limited Time Offer

Hey Community, Starting May 12th, 2020 our current promotion of 500MB of bonus data on the $35 plan will be available in Self-Serve, meaning it is available for existing customers. This will be available for a limited time. What does this mean for yo...

Tiana_V by Public Mobile
  • 8825 Views
  • 313 replies
  • 35 Bravos

Top Contributors - April 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2492 Views
  • 99 replies
  • 33 Bravos

Top Contributors - March 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 2105 Views
  • 47 replies
  • 32 Bravos

[BLOG]: Physical Distancing Tips from the Public Mobile Team

Hey Community, I hope you’re all doing well and staying healthy! To say that the last few weeks have been a bit of an adjustment for Canadians would definitely be an understatement - we’ve all had to make some changes to our daily routines in light o...

Tiana_V by Public Mobile
  • 2650 Views
  • 58 replies
  • 23 Bravos

Connecting with you during this time

Hey Community, I hope you’re all feeling safe and healthy during these uncertain and unprecedented times. While we are all practicing physical distancing and staying home as much as we can, it is important now, more than ever, that we try to stay as ...

Tiana_V by Public Mobile
  • 2688 Views
  • 53 replies
  • 30 Bravos

Customer support during COVID-19 situation

To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help. To have your quest...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 8578 Views
  • 220 replies
  • 51 Bravos

UPDATED: Public Mobile response to COVID-19

Update as of May 1, 2020: This offer (US Roaming Credit Back) is now expired. Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10. Update as of March 26, 2020: ...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 11684 Views
  • 296 replies
  • 66 Bravos

CONTEST CLOSED: Help us redesign our boards for a chance to win!

Hey Community, As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve po...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 3774 Views
  • 123 replies
  • 17 Bravos

Number transfer in Self-Serve impacted by ongoing maintenance

Hey Community, Apologies for the inconvenience caused and delay in delivering this message. As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting a n...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 15063 Views
  • 252 replies
  • 44 Bravos

Top Contributors - February 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2224 Views
  • 49 replies
  • 25 Bravos

[ISSUE RESOLVED] Intermittent Impact to Data Usage

Update as of March 8th at 1:20am: A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not...

Tiana_V by Public Mobile
  • 3091 Views
  • 28 replies
  • 21 Bravos

Dave is making his final curtain call

There are a few days in my career that I will never forget: October 31, 2013, when I was told we had bought Public Mobile and they wanted me to help transition customers to the TELUS network, pending Competition Bureau approval. November 29, 2013, wh...

Dave_M by Retraité / Retired
  • 9848 Views
  • 84 replies
  • 98 Bravos

Thank you to SD08 and stonechucker!

Hey Community, It is with great sadness that I am announcing today that @SD08 and @stonechucker will be stepping down as Oracles. These two have made incredible contributions to the Community over the years, and it truly would not be the place that i...

Tiana_V by Public Mobile
  • 3365 Views
  • 62 replies
  • 55 Bravos

Top Contributors - January 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2395 Views
  • 91 replies
  • 20 Bravos

Top Contributors – December 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Andu_S by Customer Support Agent
  • 3241 Views
  • 93 replies
  • 48 Bravos

FLASH SALE! Get your second month FREE when you activate!

Update as of January 3, 2020: This offer is now expired. This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 days. Hey...

Tiana_V by Public Mobile
  • 9174 Views
  • 259 replies
  • 30 Bravos

FLASH SALE! Get your next 30 days FREE when you activate!

Hey Community, Effective immediately until December 16th at 11:59PM ET, we are offering your next 30 days free when you activate on a $25/mo plan or higher online OR in-store! This will be applied as an account credit and the offer is available to ne...

Tiana_V by Public Mobile
  • 6295 Views
  • 98 replies
  • 35 Bravos

Top Contributors - November 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Silvio_M by Customer Support Agent
  • 3145 Views
  • 75 replies
  • 42 Bravos