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Jade_S
Public Mobile

[RESOLVED] Website Outage

Hi Community, 

 

Early this morning, between 6:30am - 9:30am Eastern Standard, some parts of the Public Mobile website were down. The Activate and My Account pages on PublicMobile.ca should be up and running again. Apologies for the inconvenience and thank you for your patience.

 

  • The Public Mobile Team
Triguy
Mayor / Maire

Re: [RESOLVED] Website Outage

Thanks for the notification.

Dtack
Model Citizen / Citoyen Modèle

Re: [RESOLVED] Website Outage

@Jade_S  - thanks I was just in my account!

hTideGnow
Mayor / Maire

Re: [RESOLVED] Website Outage

Thanks Jade.. I am in and able to check my usage now  🙂

Yummy
Town Hero / Héro de la Ville

Re: [RESOLVED] Website Outage

Yesterday, around noon or 1pm publicmobile.ca was returning '404 no such site' or similar.

Later I saw news that Google Cloud or something like that was down...

benfatto
Deputy Mayor / Adjoint au Maire

Re: [RESOLVED] Website Outage

@Jade_S Appreciate the update. Step in the right direction providing timely info on system glitches. Now, if the first notification of the issue had been 2 hours earlier perfection would have arrived. 

SugarTits
Great Neighbour / Super Voisin

Re: [RESOLVED] Website Outage

I think it is quite ridiculous that both the online self serve website and also the option via 611 were both down at the same time.  I missed many important phone calls regarding a death in my immediate family (brother) as I was not able to top up my account. I am extremely upset about this situation and I would like to be advised on how to escalate this complaint. 

z10user4
Mayor / Maire

Re: [RESOLVED] Website Outage

 @SugarTits : lol Your username will get you banned or a forced edit.

Indeed. And so for the future the last option is the Instant Top-Up method at a few stores.

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