11-17-2021 09:36 AM
Hi Community,
Early this morning, between 6:30am - 9:30am Eastern Standard, some parts of the Public Mobile website were down. The Activate and My Account pages on PublicMobile.ca should be up and running again. Apologies for the inconvenience and thank you for your patience.
11-17-2021 06:37 PM - edited 11-17-2021 06:38 PM
@SugarTits : lol Your username will get you banned or a forced edit.
Indeed. And so for the future the last option is the Instant Top-Up method at a few stores.
11-17-2021 06:12 PM
I think it is quite ridiculous that both the online self serve website and also the option via 611 were both down at the same time. I missed many important phone calls regarding a death in my immediate family (brother) as I was not able to top up my account. I am extremely upset about this situation and I would like to be advised on how to escalate this complaint.
11-17-2021 11:44 AM
@J_PM Appreciate the update. Step in the right direction providing timely info on system glitches. Now, if the first notification of the issue had been 2 hours earlier perfection would have arrived.
11-17-2021 11:17 AM - edited 11-17-2021 11:32 AM
Yesterday, around noon or 1pm publicmobile.ca was returning '404 no such site' or similar.
Later I saw news that Google Cloud or something like that was down...
11-17-2021 09:40 AM
Thanks Jade.. I am in and able to check my usage now 🙂
11-17-2021 09:38 AM
@J_PM - thanks I was just in my account!
11-17-2021 09:37 AM
Thanks for the notification.