Early this morning, between 6:30am - 9:30am Eastern Standard, some parts of the Public Mobile website were down. The Activate and My Account pages on PublicMobile.ca should be up and running again. Apologies for the inconvenience and thank you for your patience.
I think it is quite ridiculous that both the online self serve website and also the option via 611 were both down at the same time. I missed many important phone calls regarding a death in my immediate family (brother) as I was not able to top up my account. I am extremely upset about this situation and I would like to be advised on how to escalate this complaint.