Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...
Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...
Hey Community, As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve po...
Hey Community, Apologies for the inconvenience caused and delay in delivering this message. As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting a n...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Update as of March 8th at 1:20am: A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not...
Update as of March 9th at 10:00AM ET: This survey is now closed. Selected customers will be reach out to through private message soon. Hey Community, As we kick off work on new & refreshed digital portals, we want to make sure that we’re building for...
There are a few days in my career that I will never forget: October 31, 2013, when I was told we had bought Public Mobile and they wanted me to help transition customers to the TELUS network, pending Competition Bureau approval. November 29, 2013, wh...
Hey Community, If you’ve been a long-time Community member, you probably know a few of the familiar Public Mobile team faces: myself, @Alan_K , and sometimes @Dave_M makes an appearance. But we’re far from the only people who make PM possible, so we ...
Hey Community, It is with great sadness that I am announcing today that @SD08 and @stonechucker will be stepping down as Oracles. These two have made incredible contributions to the Community over the years, and it truly would not be the place that i...
Hey Community, It may be the middle of winter, but we’re hoping that you’re feeling warm this Valentine’s Day! While we here at Public Mobile believe any day is a good day to show you care, Valentine's Day is a great opportunity to show the people in...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hey Community, The Public Mobile team is interested in learning a bit more about how and why you use the Community. We’re hoping to use the results and insights that we gain to determine what improvements we can make and how we can better serve you. ...
System maintenance - On February 2nd 2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET This means that between February 2nd 2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET ET you won't be able to do the following: •Access your Self-Serve account•Ac...
Hey Community, Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incoming...
Hey Community, It’s the last week of January and you know what that means. All the people who said they’re going to hit the gym, eat healthier, and read more books are sliding back into their old ways. We understand. Keeping a resolution for a whole ...
Update as of February 4, 2020: This offer is now expired. Update as of February 2, 2020: This offer will expire on February 3, 2020 at 11:59pm ET. Hey Community, Effective immediately for a limited time, new customers who activate online or in-store ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...
Update as of January 3, 2020: This offer is now expired. This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 days. Hey...
Hey Community, Effective immediately until December 16th at 11:59PM ET, we are offering your next 30 days free when you activate on a $25/mo plan or higher online OR in-store! This will be applied as an account credit and the offer is available to ne...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...
Hey Community, I hope you’re having a fantastic start to the holiday period with our More is Merrier Campaign - have you gotten your free gifts yet? As it’s the season of giving, we’d love for you to give your feedback to us in a quick 5 minute surve...
Update as of Dec. 4 2:02PM ET: Earlier today we launched our More is Merrier campaign, which included wide spread communications to our customers as well as taking over the YouTube home page. This resulted in much higher than normal traffic on our we...
Due to the overwhelming enthusiasm that you all have shown for this give away, we are currently experiencing higher levels of traffic to our self serve portal. Because of this you may experience a long wait time for the page to load (it will come up ...
Hey Community, Here at Public Mobile, we love the holiday season. It’s the perfect time of year to spend time with loved ones and share gifts with the people you appreciate. This holiday season, we want to show you how much we appreciate you. On top ...
Hey Community, From December 4 to 8, customers that activate on a $35/mo plan or higher will receive a bonus 1 GB of data every month. Simply activate between December 4, 2019 6:00AM ET to December 8, 2019 11:59PM ET, on a $35+/mo plan to receive thi...
Hey Community, As we enter the final month of the year (and decade!) I wanted to take the time to reflect on what a year it’s been. I also wanted to thank you all for another great year. Public Mobile could not be where it is today without you, our c...
Most Recent Update 14:30 ET - November 27, 2019 Hey Community, We identified an issue with the plan cost amount (including discounts) that is displayed in the Rewards page of Self-Serve affecting customers who are on plans created via the Build Your ...
Hey Community, Thank you to everyone who participated in our Positively Public campaign! Through this amazing initiative, we were able to put YOU and what you love in the spotlight this month. We took your amazing #PublicMobilePDA posts and put them ...
Update as of December 31, 2019: This offer is now expired. Hey Community, Starting November 25th, 2019 for a limited time, you get a $20 credit (on top of the regular Referral perks) when you refer a friend to Public Mobile and they activate online o...
This offer is now expired. November 25th until December 2nd 11:59PM ET: We’re introducing two new Black Friday Deals: Get your 2nd month free when you activate on any plan online or in-store This will be credited to your account within 10 business da...
This means that between November 20th 2019, 1:00 AM ET – November 20th 2019, 8:00 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not po...
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