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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 8389 Views
  • 72 replies
  • 38 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 11910 Views
  • 204 replies
  • 50 Bravos

CONTEST CLOSED: Help us redesign our boards for a chance to win!

Hey Community, As we mentioned at the end of 2019, one of Public Mobile’s focuses for 2020 is to improve our systems and portals to give you, our customers, a better experience. This includes everything from our back-end systems, to our self-serve po...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 4394 Views
  • 123 replies
  • 17 Bravos

Number transfer in Self-Serve impacted by ongoing maintenance

Hey Community, Apologies for the inconvenience caused and delay in delivering this message. As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting a n...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 15723 Views
  • 252 replies
  • 44 Bravos

Top Contributors - February 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2518 Views
  • 49 replies
  • 25 Bravos

[ISSUE RESOLVED] Intermittent Impact to Data Usage

Update as of March 8th at 1:20am: A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not...

Tiana_V by Public Mobile
  • 3377 Views
  • 28 replies
  • 21 Bravos

Dave is making his final curtain call

There are a few days in my career that I will never forget: October 31, 2013, when I was told we had bought Public Mobile and they wanted me to help transition customers to the TELUS network, pending Competition Bureau approval. November 29, 2013, wh...

Dave_M by Retraité / Retired
  • 10439 Views
  • 84 replies
  • 98 Bravos

Thank you to SD08 and stonechucker!

Hey Community, It is with great sadness that I am announcing today that @SD08 and @stonechucker will be stepping down as Oracles. These two have made incredible contributions to the Community over the years, and it truly would not be the place that i...

Tiana_V by Public Mobile
  • 3657 Views
  • 62 replies
  • 55 Bravos

Top Contributors - January 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 3113 Views
  • 91 replies
  • 20 Bravos

Top Contributors – December 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Andu_S by Customer Support Agent
  • 3443 Views
  • 93 replies
  • 48 Bravos

FLASH SALE! Get your second month FREE when you activate!

Update as of January 3, 2020: This offer is now expired. This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 days. Hey...

Tiana_V by Public Mobile
  • 9924 Views
  • 259 replies
  • 30 Bravos

FLASH SALE! Get your next 30 days FREE when you activate!

Hey Community, Effective immediately until December 16th at 11:59PM ET, we are offering your next 30 days free when you activate on a $25/mo plan or higher online OR in-store! This will be applied as an account credit and the offer is available to ne...

Tiana_V by Public Mobile
  • 6676 Views
  • 98 replies
  • 35 Bravos

Top Contributors - November 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Silvio_M by Customer Support Agent
  • 3445 Views
  • 75 replies
  • 42 Bravos

[KNOWN ISSUE] Longer than normal wait times for self serve

Update as of Dec. 4 2:02PM ET: Earlier today we launched our More is Merrier campaign, which included wide spread communications to our customers as well as taking over the YouTube home page. This resulted in much higher than normal traffic on our we...

Tiana_V by Public Mobile
  • 3623 Views
  • 50 replies
  • 36 Bravos

Resolved! Free Gifts for All During our More is Merrier Campaign

Due to the overwhelming enthusiasm that you all have shown for this give away, we are currently experiencing higher levels of traffic to our self serve portal. Because of this you may experience a long wait time for the page to load (it will come up ...

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Tiana_V by Public Mobile
  • 28199 Views
  • 530 replies
  • 205 Bravos

A Letter from Dave: Looking back on 2019 and our 2020 goals

Hey Community, As we enter the final month of the year (and decade!) I wanted to take the time to reflect on what a year it’s been. I also wanted to thank you all for another great year. Public Mobile could not be where it is today without you, our c...

Dave_M by Retraité / Retired
  • 8620 Views
  • 171 replies
  • 135 Bravos

[KNOWN ISSUE] Plan cost display error on Self-Serve

Most Recent Update 14:30 ET - November 27, 2019 Hey Community, We identified an issue with the plan cost amount (including discounts) that is displayed in the Rewards page of Self-Serve affecting customers who are on plans created via the Build Your ...

Tiana_V by Public Mobile
  • 2992 Views
  • 11 replies
  • 19 Bravos

Thank You for Participating in #PublicMobilePDA

Hey Community, Thank you to everyone who participated in our Positively Public campaign! Through this amazing initiative, we were able to put YOU and what you love in the spotlight this month. We took your amazing #PublicMobilePDA posts and put them ...

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Tiana_V by Public Mobile
  • 1952 Views
  • 12 replies
  • 15 Bravos