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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 6364 Views
  • 67 replies
  • 34 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 8097 Views
  • 190 replies
  • 37 Bravos

Top Contributors - August 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Silvio_M by Customer Support Agent
  • 3123 Views
  • 73 replies
  • 34 Bravos

FLASH SALE! Get your next 30 days of service for $0!

Hey Community, Effective September 7, 2019 until September 8, 2019 at 11:59PM ET, we are offering your next 30 days for $0 when you activate on a $25/mo plan or higher online and in-store at participating retailers! This will be applied as an account...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 7858 Views
  • 128 replies
  • 20 Bravos

Unveiling our exciting support enhancement: SIMon-assisted ticketing!

Hey Community, As I’ve shared in my Developer Blog series (Part 1/ Part 2), the team and I have been hard at work driving improvements in our support model, and as of today, we’ve finally gone live! If you haven’t been keeping up with the Developer B...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 3543 Views
  • 82 replies
  • 36 Bravos

Showing some love to our customers with 1 GB of data, on us!

Hey Community, What a hectic week full of exciting updates and improvements! We know there’s been a ton of change this past week, and we want to make sure that our longer tenured customers don’t feel left out! Even though our look and feel has change...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 56084 Views
  • 631 replies
  • 273 Bravos

Until August 21, get the $50 8GB plan for $40/mo for 6 months

Hey Community, Effective immediately to August 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on the $50 8GB plan pay only $40/mo for their first 6 months. Plan details: 30-day plan 8 GB Data at 3G sp...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 3533 Views
  • 45 replies
  • 11 Bravos

Exciting changes to our brand and customer experience

Note: Please clear your cache to optimize your experience on our portals. Hey Community, We’ve got some exciting news to share with you! As you may have noticed already (sorry – hard to hide this one :)) we’ve updated our look! From a new logo, new c...

Dave_M by Retraité / Retired
  • 10250 Views
  • 210 replies
  • 51 Bravos

Developer’s Blog: Learnings from customer testing sessions

Welcome back to the second installment of my humble little blog, where I’ll take you behind the scenes to the development of our upcoming support enhancements! I really enjoyed reading the constructive criticism and encouraging comments from the firs...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 5171 Views
  • 21 replies
  • 24 Bravos

Top Contributors -July 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Andu_S by Customer Support Agent
  • 2428 Views
  • 52 replies
  • 25 Bravos

Introducing all new Referral Codes!

Hey Community, Here at Public Mobile, we love referrals, and we know that many of you do too! We understand that a lot of you like to refer as many friends as they can, but sometimes, sharing your personal phone number isn’t the best way to share you...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 9657 Views
  • 112 replies
  • 44 Bravos

FLASH SALE! Until July 21st, get 2 GB of data for $30/mo!

Hey Community, Effective from now until July 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on the ready-made $35 1.5 GB plan can get $5/mo off and 500 MB of bonus data on a recurring basis. Plan deta...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 4794 Views
  • 117 replies
  • 10 Bravos

UPDATED: $10 ready-made plan staying for a limited time only

Update as of October 7, 2019: This plan is now expired. Update as of September 24, 2019: This offer will expire on October 6th, 11:59 PM ET 2019. Update: Due to popular demand, the $10 ready-made plan will be available for a limited time starting Jul...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 17587 Views
  • 249 replies
  • 20 Bravos

Top Contributors - June 2019

Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community members ...

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Silvio_M by Customer Support Agent
  • 2302 Views
  • 51 replies
  • 27 Bravos

Public Mobile SIMs available for sale on Amazon!

Hey Community, As you know, we’ve been on a journey over the last few years, expanding the many places Canadians can find, buy and activate on Public Mobile. Today, we’re excited to announce that our SIM cards can now be purchased directly from Amazo...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 9143 Views
  • 88 replies
  • 49 Bravos

Upcoming support enhancements: We're looking for testers!

Hey Community, We’re excited to let you know that the next big customer support enhancement is on its way! Using support forms and ticketing, we’re looking to make the way in which you reach out to Moderators clearer and easier in order to deliver a ...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 5168 Views
  • 50 replies
  • 27 Bravos

Good things come in two!

Hey Community, If you were eligible for a May 2019 Community Reward, you may have noticed the amount was not what you were expecting. That’s because we accidentally hit the “Go” button twice, and everyone ended up with double their Reward amount! You...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 5937 Views
  • 49 replies
  • 44 Bravos

Select customers receiving erroneous SMS reminders

Most Recent Update 17:30 PM ET - June 17, 2019 Today we identified a technical issue in which SMS messages related to payment reminders and renewal dates were incorrectly issued to a select group of customers. Our team is currently working to identif...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 2999 Views
  • 24 replies
  • 16 Bravos

More kiosks are opening near you! Check them out.

Hey Community, It’s official! More Public Mobile Kiosks are headed your way on June 11th, 12th and 13th. Just like before, they’ll feature our signature look & feel, as well as a charge station powered by our bike. Cool right? If you have a location ...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 7354 Views
  • 62 replies
  • 26 Bravos