cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Jade_S
Public Mobile

SIM Card Activation Issues - Resolved

Hey Community, 

 

We’re currently having some issues with activating new SIM cards. 

 

Our team is looking into what’s causing the issue. We don't have a timeline yet for a fix but will keep you posted. In the meantime, if you are currently unable to activate your new SIM card, please sit tight and try again a bit later. We will keep this thread updated with the latest status, so check back here if you’re looking for an update...

 

Thank you,

 

- Public Mobile Team

softech
Mayor / Maire

Re: SIM Card Activation Issues

Thanks @Jade_S .  Communication like this about System issue is very useful!!!

esjliv
Mayor / Maire

Re: SIM Card Activation Issues

Thanks @Jade_S 

 

At least this will let customers know they are not going out of their wits thinking it is something they did!

 

Is there also, a message that pops up during the Activations pages to notify the customers of this? Or the process just errors out?

Dtack
Model Citizen / Citoyen Modèle

Re: SIM Card Activation Issues

@Jade_S thanks for letting us know and keeping us up to date.

Jade_S
Public Mobile

Re: SIM Card Activation Issues

@esjliv 

 

At this time, the process will error out and the customer will be directed to our maintenance page.

 

Thank you, 

Jade 

Staliger
Mayor / Maire

Re: SIM Card Activation Issues

Thanks for the info. Hopefully it will be resolved soon.

Jade_S
Public Mobile

Re: SIM Card Activation Issues - Resolved

Pleased to share with you all that our team has worked quickly and fixed the SIM Card Activation issue.

Thank you for your patience.

 

- Public Mobile Team 

darlicious
Mayor / Maire

Re: SIM Card Activation Issues - Resolved

@Jade_S 

Wow that was pretty fast. Great news!

 

Thanks for keeping us up to date!

z10user4
Mayor / Maire

Re: SIM Card Activation Issues - Resolved

 @darlicious : Durn tootin an activation bug would get fixed in a hurry. I should think so.

Fred4
Great Neighbour / Super Voisin

Re: SIM Card Activation Issues - Resolved

I HAV

 

I HAVE A NEW SIM AND AND STILL DOESN'T WORK! SO DO YOU THINK THE PROBLEM IS FIXED?

Need Help? Let's chat.