Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
UPDATE: Issue has been resolved! Thank you so much for your patience. --- Hi Community, As of early this morning, some parts of the Public Mobile website are down. Our technical teams are aware and a fix is underway. Please be aware of the ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hi Community, We heard you about wanting more countries and we have some exciting news to announce today! Effective October 8, 2020, Public Mobile is launching a new add-on suite of Long Distance Minutes to better serve customers making calls inte...
Hey Community, Starting October 5, 2020, and ending on October 9, 2020, 11:59PM EST, we are offering $5 off SIM cards, online-only. What does this mean for you? Between October 5 and October 9, you will be able to purchase Public Mobile SIM car...
Hi Community, Between October 04, 2020, 00:00 (EST) / October 03, 2020, 21:00 (PST) and October 04, 2020 10:00 (EST) / 07:00 (PST), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for an...
Hey Community, Effective immediately until September 21, 2020, 11:59PM ET, we are offering your second month free when you activate on any plan online! This will be applied as an account credit and the offer is available to new customers only. ...
Hey Community, Effective September 17, 2020, the following price plan is being offered. This offer is available for new and current customers. Plan details: $35 for 2 GB at 3G speed 30 day plan1.5 GB Data at 3G speed+Bonus 500 MB with AutoPayUnli...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, Effective immediately until August 31, 2020, 11:59PM ET, we are offering your second month free when you activate on any plan online! This will be applied as an account credit and the offer is available to new customers only. How...
Hey Community, We’ve noticed that many of our customers are looking for more notifications related to account suspension. Starting Friday, August 28th, 2020, customers whose accounts have remained in suspended status for 3 days will now receive an ...
Hey Community, Starting August 18th, 2020, we will be sending out SMS notifications for Autopay failures to keep customers informed while we work on fixing any preventable issues that may be causing these failures. We saw a lot of demand for this f...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
**UPDATE** The limited-time $30 2GB plan promotion ends Canada-wide on Thursday, September 17, 2020. If you have the $30 2GB plan today and want to continue with it, no action is required. However, if you switch to another plan you will not be abl...
Hey Community, On Friday, August 7, we are launching a new $30 2GB plan available for a limited time only. As a result, as of Thursday, August 6th 2020, 11:59 PM ET, the following price plan is being expired: $35 1.5GB Plan If you have the $35...
Hey Community, Effective immediately until August 3rd at 11:59PM ET, we are offering your second month free when you activate on any plan online or in-store! This will be applied as an account credit and the offer is available to new customers onl...
Hi Community, We have some exciting news to announce today! Effective July 22, 2020 the 200MB Data Add-On will be priced at $5, down from $10. In May, we lowered our 1GB Data Add-On price, and with all the positive feedback received, we’ve made ...
Hi Community, Between July 12th, 2020, 00:00 ET and July 12th, 2020, 10:00 ET, you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not po...
Hi Community, I’m excited to announce a few changes to the boards here in the Community! These improvements are based off of feedback we’ve heard from you and will be going into effect on Friday July 10th, 2020: Removal of the Pioneers board: T...
Hi Community, Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hi Community, Between July 4th, 2020, 10:00 PM ET and July 5th, 2020, 08:00 AM ET, you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do no...
Hi Community, Between June 21st, 2020, 00:00 ET – June 21st, 2020, 10:00 ET, you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post p...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hi Community, Great news! We wanted to let you know that our technical team has been successful in addressing a known issue in our Self-Serve portal. We also want to extend a big thank you to our customers who flagged this issue for us. Previou...
Hi Community, We have some exciting news to announce today! Effective May 22, 2020 the 1GB Data Add-On will be priced at $15, down from $30! This new price had been previously available as a limited time offer, but we’ve made the decision to chang...
Hi Community, Recently we launched a small change on the Community that some of you might have noticed. You may have seen a couple of members around with a new title of “Retired Oracle”. Oracles are regular Public Mobile customers who have been on...
Note: The survey is now closed. Hey Community, Hope everyone is healthy and staying safe! As you may remember, in March, we reached out to you to hear about your experiences using the Self-Serve portal. Since then, we’ve been working hard desig...
Hey Community, Starting May 12th, 2020 our current promotion of 500MB of bonus data on the $35 plan will be available in Self-Serve, meaning it is available for existing customers. This will be available for a limited time. What does this mean ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, We’re working on some new and exciting things over here at Public Mobile, and as we continue to explore this new work, we want to make sure that we’re building with our customers in mind. In order to help us with this, we’re looki...
