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eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 41095 Views
  • 117 replies
  • 37 Bravos

Top Contributors – March 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Silvio_M by Customer Support Agent
  • 7983 Views
  • 53 replies
  • 28 Bravos

Top Contributors – February 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Andu_S by Customer Support Agent
  • 10957 Views
  • 81 replies
  • 24 Bravos

New Activation Portal

Hey Community,    As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, ...

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Melinda_H by Customer Support Agent
  • 11134 Views
  • 62 replies
  • 42 Bravos

Community Update

Hey Community,   We have some bittersweet news to share with you. This week will be @Catherine_T last week at Public Mobile as she will be pursuing a new opportunity at TELUS. Please join me in thanking her for all that she has done for the Community...

Sarah_D by Good Citizen / Bon Citoyen
  • 5120 Views
  • 27 replies
  • 36 Bravos

Top Contributors – January 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Andu_S by Customer Support Agent
  • 10449 Views
  • 65 replies
  • 25 Bravos

SIM Swap Fraud

*July 14, 2021 Update*   We are pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account.    We temporarily disabled all online SIM swaps in March, to protect our customers from SIM swap fraud.   We have now i...

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Catherine_T by Retraité / Retired
  • 41782 Views
  • 197 replies
  • 67 Bravos

Certified Pre-Owned Phone Grades

Hey Community,   We are excited to introduce Certified Pre-Owned phone grades to provide our customers the phones they want at prices they’ll love.    At Public Mobile, we will have three different grades of Certified Pre-Owned phones that are all ba...

Catherine_T by Retraité / Retired
  • 6713 Views
  • 34 replies
  • 16 Bravos

Lunar New Year Offer

[Edited on Feb 22, 2021 - Offer entry extended to Feb 28, 2021]   Hey Community!    To celebrate Lunar New Year, for a limited time only, Public Mobile customers can get a 1GB data bonus every month for 8 months, plus a one-time add on of 500 China, ...

Catherine_T by Retraité / Retired
  • 20340 Views
  • 133 replies
  • 25 Bravos

How do you search for help? Let us know!

Hey Community,   As a digital-first brand, we are always looking for ways to make getting help easier for our customers. With that said, we’d love to better understand how you search for help.     Let us know by filling out this quick survey (survey ...

Catherine_T by Retraité / Retired
  • 3850 Views
  • 22 replies
  • 9 Bravos

Courier Delays

Hey Community,   Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual.    For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case o...

Catherine_T by Retraité / Retired
  • 8673 Views
  • 49 replies
  • 15 Bravos

"Moderator" Term Change Survey

*EDIT* This survey is now closed.   Thanks to everyone who participated in the survey, or left us feedback on this post. We really appreciate your help!    Stay tuned for results   --------------------------- Hi Community,   We’re looking for your ...

Vivian_Y by Public Mobile
  • 7016 Views
  • 52 replies
  • 18 Bravos

Meet our New Oracles

Hey Community!   Hope you all had a happy and healthy holiday season.   To start the new year off with some exciting news, we are happy to announce that @popping, @Dunkman and @Lieux will be joining our Oracle family!  We will also be welcoming @comp...

Melinda_H by Customer Support Agent
  • 18445 Views
  • 108 replies
  • 78 Bravos

Top Contributors – December 2020

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Silvio_M by Customer Support Agent
  • 9879 Views
  • 74 replies
  • 24 Bravos

[ISSUE RESOLVED] Self-Serve Outage

Hey Community!    We noticed that some customers were encountering issues accessing our self-serve platform earlier today due to a server outage between 11:30AM EST to 1PM EST. The issue has since been resolved. Please let us know if any further issu...

Catherine_T by Retraité / Retired
  • 3030 Views
  • 14 replies
  • 9 Bravos

FLASH SALE: Get your second month FREE when you activate

This offer has expired.    Hey Community,    For a limited time only, new customers can get their second month free when they activate on any plan online or in-store.    This offer is available to new customers only. Rules and conditions apply.   How...

Catherine_T by Retraité / Retired
  • 9052 Views
  • 60 replies
  • 14 Bravos

Resolved! Community Holiday Contest

The Community Holiday Contest has closed - winners will be selected and announced by the end of January.   Hey Community,   The weather outside is frightful, but we’re hoping we can bring you some extra warmth, and show our appreciation for your on-g...

Catherine_T by Retraité / Retired
  • 55579 Views
  • 353 replies
  • 59 Bravos

Top Contributors – November 2020

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Silvio_M by Customer Support Agent
  • 8058 Views
  • 73 replies
  • 26 Bravos

What to do with spam in your Private Message folder

Hey Community,   We’ve heard that some of you have received spam in your Private Message folder on the Community. The team has put great effort into filtering out spam messages, but in the case you do receive one, here’s what to do:   1. DO NOT click...

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Catherine_T by Retraité / Retired
  • 19331 Views
  • 120 replies
  • 85 Bravos

Resolved! More is Merrier is back: Free gifts for all!

Contest has ended.   Having trouble entering our contest? We've received a lot more excitement than expected. Not to worry, you have up until December 31st to enter enter our contest! Please try again in a few days at publicmobile.ca/holiday.       ...

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Catherine_T by Retraité / Retired
  • 105498 Views
  • 698 replies
  • 118 Bravos

We’re expanding our Oracle team!

Hey Community,   We have some exciting news to share - we're looking to grow our Oracle program!   As Public Mobile continues to grow and expand, we're hoping to do the same with our Oracle program; not only are we looking for new and exciting opport...

Melinda_H by Customer Support Agent
  • 22562 Views
  • 227 replies
  • 33 Bravos
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