Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, From March 19 - March 31 April 5 at 11:59PM EST, new customers can get their second month free when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How t...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, ...
Hey Community, We have some bittersweet news to share with you. This week will be @Catherine_T last week at Public Mobile as she will be pursuing a new opportunity at TELUS. Please join me in thanking her for all that she has done for the Community...
Hi Community, Between February 21, 2021, 00:00 (EST) and February 21, 2021, 10:00 (EST), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** ...
[Edited: Feb 16, 3:45PM EST] Hey Community, Public Mobile is introducing some changes to our suite of rate plans. Effective February 16, 2021, we will offer two types of plans: plans that include Province-wide minutes, and plans that include unl...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
*July 14, 2021 Update* We are pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We temporarily disabled all online SIM swaps in March, to protect our customers from SIM swap fraud. We have now i...
Hey Community, We are excited to introduce Certified Pre-Owned phone grades to provide our customers the phones they want at prices they’ll love. At Public Mobile, we will have three different grades of Certified Pre-Owned phones that are all ba...
[Edited on Feb 22, 2021 - Offer entry extended to Feb 28, 2021] Hey Community! To celebrate Lunar New Year, for a limited time only, Public Mobile customers can get a 1GB data bonus every month for 8 months, plus a one-time add on of 500 China, ...
Hey Community, As a digital-first brand, we are always looking for ways to make getting help easier for our customers. With that said, we’d love to better understand how you search for help. Let us know by filling out this quick survey (survey ...
Hey Community, Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual. For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case o...
*EDIT* This survey is now closed. Thanks to everyone who participated in the survey, or left us feedback on this post. We really appreciate your help! Stay tuned for results --------------------------- Hi Community, We’re looking for your ...
Hi Community, Update of the original message. Between January 16th, 2021, 21:00 (EST) and January 17th, 2021 10:00 (EST), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any ...
Hey Community! Hope you all had a happy and healthy holiday season. To start the new year off with some exciting news, we are happy to announce that @popping, @Dunkman and @Lieux will be joining our Oracle family! We will also be welcoming @comp...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community! We noticed that some customers were encountering issues accessing our self-serve platform earlier today due to a server outage between 11:30AM EST to 1PM EST. The issue has since been resolved. Please let us know if any further issu...
Promotion has expired. Hey Community, For a limited time only, new customers can get their second month free when they activate on any plan online. (Plus an additional 5GB of free data when they activate on select plans!) This offer is availab...
Hi Community, Between January 5th, 2021, 01:00 (EST) / January 4th 22:00 (PST) and January 5th, 2021 04:00 (EST) / 01:00 (PST), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconv...
Promotion has expired. Hey Community, For a limited time only, new customers can get their second month free when they activate on any plan online or in-store. (Plus an additional 5GB of free data when they activate on select plans!) This offe...
This offer has expired. Hey Community, For a limited time only, new customers can get their second month free when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How...
The Community Holiday Contest has closed - winners will be selected and announced by the end of January. Hey Community, The weather outside is frightful, but we’re hoping we can bring you some extra warmth, and show our appreciation for your on-g...
Hey Community, Effective December 11, 2020, until December 14, 2020, 11:59PM ET, new customers can get their second month free when they activate on select plans. This offer is available to new customers only. Rules and conditions apply. Plan...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, We’ve heard that some of you have received spam in your Private Message folder on the Community. The team has put great effort into filtering out spam messages, but in the case you do receive one, here’s what to do: 1. DO NOT click...
Contest has ended. Having trouble entering our contest? We've received a lot more excitement than expected. Not to worry, you have up until December 31st to enter enter our contest! Please try again in a few days at publicmobile.ca/holiday. ...
Hey Community, We have some exciting news to share - we're looking to grow our Oracle program! As Public Mobile continues to grow and expand, we're hoping to do the same with our Oracle program; not only are we looking for new and exciting opport...
Hey Community, Effective Monday, November 23, 2020, until December 4, 2020, 11:59PM ET, new customers can sign up to get $5 off every month for 6 months when they activate on select plans online. This offer is available to new customers only. Rule...
Hey Community, Effective Friday, November 13, 2020, until November 16, 2020, 11:59PM ET, new customers can sign up for a 1GB bonus for 6 months when they activate on select plans online. This offer is available to new customers only. Rules and con...
