The scheduled IVR outage will now be moved to August 6 from 12:00am - 6:00am (ET). During this time, customers will not be able to access IVR.
Note: Customers can access IVR today between 12:00am - 6:00am (ET).
- Public Mobile Team
There will be a scheduled IVR outage on August 5 from 12:00am - 6:00am (ET). During this time, customers will be unable to access IVR.
Note: If you call *611 during this time period, the call will be dropped. In the meantime, customers can still perform transactions on My Account.
In addition to the Community, the following parts will NOT be impacted by this outage:
We appreciate your understanding.
- The Public Mobile Team
Thanks for the heads up. I suppose that unscheduled maintenance on the self serve that also shuts down 611(IVR) at the same time is still a risk we can run into? Having no access to one's account for 4 hours or more is a lesson customer's facing account deactivation do not want to learn the hard way.
@Staliger :....after the fact. 🙂
Interactive Voice Response Outage will be moved to Aug 6.
The update for today has been delayed until tomorrow between 12:00am - 6:00am.
@softech : I was meaning that it was mentioned that the IVR had kept working...after the time that it was supposed to be back. I updated my subject line. 🙂
will this address adding more flexible top-up options rather than simply $20 increments?
Will this allow unsuspending an account by simply renewing the account? It currently gives misleading info claiming you can but when you try it simply tops up the account but does not unsuspend the account.