cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Silvio_M
Moderator

System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Hi Community,

 

Between April 18, 2021, 00:00 (ET) to April 18, 12:00 (ET), you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

System maintenance 2021.PNG

 

 

 

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

darlicious
Mayor / Maire

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

@Silvio_M 

Thanks for the heads up so we can plan accordingly.

Naepalm
Mayor / Maire

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Thanks for the update, I'll be sure to plan around that 😂But really great communication so people dont freak out. 

 

cheers Naepalm

kselmak
Mayor / Maire

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Thanks for warning

I would suggest to everyone on autopay who's renewal is on 18th to load balance manually before. If anything goes wrong with autopay you won't be able to login and check until noon the earliest and it may be very slow and busy then as we may have more people trying to access at the same time

wetcoaster
Mayor / Maire

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

@Silvio_M 

Can this be pinned to the announcement section of the community landing page so that it's visible without searching / going through the announcement board?

Please, and thank you.

RosieR
Mayor / Maire

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

@Silvio_M thank you for letting us know.

 

Have a nice day

 

Aloha

 

RosieR

hTideGnow
Town Hero / Héro de la Ville

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Hopefully this won't screw up some autopay this weekend. 🤗

Canlan54a
Great Citizen / Super Citoyen

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

Hopefully the autopay issue will be fixed once and for all, during THIS scheduled maintenance downtime!

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)


@Canlan54a wrote:

Hopefully the autopay issue will be fixed once and for all, during THIS scheduled maintenance downtime!


Rarely are customers advised of what was done during any specific maintenance window.  There have been a few times that a specific issue does get fixed during one of these, but I would not be expecting to hear back about any of this weekend's activities.

Canlan54a
Great Citizen / Super Citoyen

Re: System maintenance - From April 18, 2021, 00:00 (ET) to April 18, 2021, 12:00 (ET)

@computergeek541  of course not

Spoiler
 
Need Help? Let's chat.