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Silvio_M
Customer Support Agent

System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Hi Community,

 

Between July 10, 2021, 23:00 ET and July 11, 2021, 10:00 ET, you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

System maintenance 2021.PNG

 

 

 

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

softech
Mayor / Maire

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Usual monthly maintenance outage.  Thanks for the head up.

Staliger
Mayor / Maire

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Thank you for the info! It's good to be ready.

Lyang
Good Citizen / Bon Citoyen

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Good to know, thanks 

adityanair23
Good Citizen / Bon Citoyen

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Thanks for the update!

Dtack
Model Citizen / Citoyen Modèle

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Thanks so much for the update - good to know this information so we don't panic!

kylanicole
Great Neighbour / Super Voisin

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET

Does anyone know why Self Serve is currently down? No scheduled maintenance.. ?

Re: System maintenance - From July 10, 2021, 23:00 ET to July 11, 2021, 10:00 ET


@kylanicole wrote:

Does anyone know why Self Serve is currently down? No scheduled maintenance.. ?




If there's no announcement, I tend to think of the maintenance as unplanned.  I do notice that the these unannounced self serve downtimes tend to happen more often a night. Unfortunately, it seems as if the unannnounced maintenance periods are more frequent then the announced ones.  All I can say is to try again later. It'll likely be working again within a few hours. Some account activities can be perfomed by dialing *611.

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