As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, we’re excited to announce the launch of our new Activation Portal!
Example: Street address is no longer required to activate.
Although you might not be using the new activation flow directly, a better activation experience means less repetitive activation questions on the Community and saving time and effort on common issues, which helps keep costs low at Public. It also means less headaches for your friends and family to become Public Mobile customers.
At Public Mobile, we are constantly working towards providing the best experience for our customers and this launch is one of a few more enhancements we will be introducing over the next 18 months, including an improved Self-Serve experience. As with before, the new activation portal can be accessed at publicmobile.ca/activate.
If you happen to refer a friend, or need to activate a new line, we hope it’ll knock your socks off! Feel free to share any feedback in the thread below.
- The Public Mobile Team
Good to see Public Mobile's constant initiative with working in background and improving the service and keeping the costs low !!! Way to go ahead.
Suggestion for future improvement: Can develop a public mobile community app as it will make more easy and faster (with notifications on cellphone) to answer questions in community and it feels good when you ask a question and people respond instantly.
Well done!! How about showing in your post every screen page? By seeing it all, it will allow a new customer to prepare ahead of time to know what is needed and allow a smoother and faster transaction.
Nice. Trying it out on desktop...
General Step 2: Why talk about payment methods here when step 4 does in more detail including vouchers?
Select a number: last 4 digit search no longer available?
Really like the go back a step button.
Did the referral code used to check for validity? If not, nice add.
The last button appeared active...I didn't click it for obvious reasons. I hadn't checked I read stuff and I hadn't made a payment.
Now off to make self-serve mobile friendly.
>Improved speed & reliability -
I hope this really work this time. Sooooooooooooooooo many complains about the timeout issue... timeout is ok.. as long as you didn't charge the card and activated the account.
Many poor new customers already got the CC charged and activated but they still thought it wasn't and keep trying and trying.
WoW.. this could be a big improvement! If it does turn out to be a big improvement, please give the programmers a FULL TIME JOB at Public Mobile!
So many annoying glitches that if they could be fixed would save us the Community and you the Moderators so much time not to mention reducing the frustration in particular for brand new Public Mobile customers.
I just did a test drive on the desktop and phone. I like it. The front end provides good queues on the steps and what to have in hand prior to starting. Everything is intuitive. Definitely a step in the right direction.