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New Activation Portal

Melinda_H
Customer Support Agent

Hey Community, 

 

As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, we’re excited to announce the launch of our new Activation Portal! 

 

What’s new? 

 

  • Modernized look & feel - We took away the clutter and updated the look and feel of the activation portal to bring it more into the 21st century. We also included graphics to help guide users.
  • Mobile friendly - Say goodbye to pinch and zoom with our more mobile-friendly user interface. We recognize that mobile phones are becoming increasingly popular as shopping tools, so we’ve taken the time to make sure activating from your phone is easy and accessible.
  • Simplification and Intuitive Fields - Simplification was a key theme to improving the activation portal. To save time and help you get connected to our network ASAP, we removed fields that we felt were surplus to requirements. Further, we’ve redesigned certain steps in the process to allow us to get it done right the first time, such as information related to number porting. 

 

Example: Street address is no longer required to activate. 

Before:

Melinda_H_0-1614695740692.png

 

 

After:

Melinda_H_1-1614695740696.png

 

  • Improved speed & reliability - We heard loud and clear about how frustrating it is to get timed out during the activation process and having to start all over again. We’ve taken steps to streamline our back-end code and take preventative measures which means that fewer issues will be encountered in the activation process. As well, in the off-chance an error does happen, we’re presenting clearer and actionable messaging to our customers.

Although you might not be using the new activation flow directly, a better activation experience means less repetitive activation questions on the Community and saving time and effort on common issues, which helps keep costs low at Public. It also means less headaches for your friends and family to become Public Mobile customers.

At Public Mobile, we are constantly working towards providing the best experience for our customers and this launch is one of a few more enhancements we will be introducing over the next 18 months, including an improved Self-Serve experience. As with before, the new activation portal can be accessed at publicmobile.ca/activate.  

 

If you happen to refer a friend, or need to activate a new line, we hope it’ll knock your socks off! Feel free to share any feedback in the thread below.

 

- The Public Mobile Team



 

62 REPLIES 62

I had that problem too.. I like to reuse old photos from the folder instead of keep pasting new one of pretty much the same screenshot

@Anonymous 

Oh....I have never noticed that before...I almost always go straight to Google photos since I can usually search by date for a photo. I forget to use the profile library.

Anonymous
Not applicable

 @darlicious : Profile library.

@Anonymous 

You can't get a pic from your phone's library? I have no problem doing that...on any of my phones. What is the issue you are having?

Anonymous
Not applicable

@softech wrote:

yes.. mobile lacks many functions ... I want access to pic library and quote ...


 @softech : Yeah I knew the quote but I hadn't tried a pic on mobile up 'til now.

yes.. mobile lacks many functions ... I want access to pic library and quote ...

Camera4617
Town Hero / Héro de la Ville

yeah, I tried it myself.. tnx

Anonymous
Not applicable

 @Camera4617 : Page 4.

Why can't I pick up pics from my library while on mobile? I think I have a pic there.

Ok...link. 

Camera4617
Town Hero / Héro de la Ville

So, where (on which step/page) do you enter now referral code when activating ? Anyone has screenshot?

Thanks

@darlicious   that's a good tips!!!

susanjm
Good Citizen / Bon Citoyen

.@darlicious

Ooooh ... good to know!

@susanjm 

I learned the hard way on this one but......never activate on a Thursday!

susanjm
Good Citizen / Bon Citoyen

As a new subscriber (yesterday!) I obviously have no basis for comparison but I will say that I found the online activation process very straightforward. The interface was clean and the instructions were clear - a real pleasure to use.

 

(And I'm very glad that I waited until yesterday to activate - yay for the Flash Sale!)

 

 

@laoli Hence why I put it in quotes. 😉

laoli
Good Citizen / Bon Citoyen

referral "fix' is not a fix, it's just a hidden bug.

445935293
Great Citizen / Super Citoyen

Lovely

rliu1993
Good Citizen / Bon Citoyen

Fantastic


@computergeek541 wrote:

I do have some good news in the sense that Public Mobile has at least acknowledged the comments about the desire for the referral code to be on the first page of the activation steps. Hopefully, Public Mobile can quickly implement a change if they end up deciding to do so.


Ah good to hear. Indeed I when looked at the first activation page, I also thought the activation code field should be there... Of course it would be even better if they could preserve pre-filling it via the old ?raf= links...


@Nezgar wrote:

@softech wrote:

is the box on the main My account page the only place for referral code?


Correct - your referral code in as seen in self-serve is no longer hyperlinked - it's just plain text. That's kind of a clear indicator the dev's behind the scenes recognized this issue and this was their 'fix.'


I do have some good news in the sense that Public Mobile has at least acknowledged the comments about the desire for the referral code to be on the first page of the activation steps. Hopefully, Public Mobile can quickly implement a change if they end up deciding to do so.


@softech wrote:

is the box on the main My account page the only place for referral code?


Correct - your referral code in as seen in self-serve is no longer hyperlinked - it's just plain text. That's kind of a clear indicator the dev's behind the scenes recognized this issue and this was their 'fix.'

 

is the box on the main My account page the only place for referral code?

O-MyAcct-ReferFriend.png

 

If so, they might have taken away the link idea completely .. its no longer showing the link.. just the code.

 

(yes, i think i like the link idea.. less trouble when I send to my friends)

 

 

Also, the old referral links no longer automatically submit the referral code to the activation portal:

 

A link such as https://activate.publicmobile.ca/?raf=ABC123 receives a Status 301 Moved Permanently, Location: https://publicmobile.ca/en/portal/activation

 

The referral code is now lost in the redirect. Looking at "step 1" without proceeding further, at which step is the referral code asked for now anyway?

laoli
Good Citizen / Bon Citoyen

Good job. Only thing I missed is the last 4 digits phone number search function 🙂

@Mountainmaxman 

I don't think pm has addressed this concern yet. Perhaps send a private message to @Melinda_H .

Mountainmaxman
Great Citizen / Super Citoyen

I don't see the referral code in the link now like it use to, and it don't show up on the first page so I don't know if it will work when refereeing others. I can't count on my customers to 'type it in' manually

sunflowershine
Deputy Mayor / Adjoint au Maire

Wonderful!

 

LoreckAvery
Model Citizen / Citoyen Modèle

Would have loved this when I activated a phone a couple months ago!! 

fujiyama
Deputy Mayor / Adjoint au Maire

Wow, the new portal looks awesome! I'll have to try it out later. I see lots of great feedback here on how to fine tune it, hope those will be implemented soon.

kselmak
Mayor / Maire

@Melinda_H 

Also do you think there are any chances of benign able to alter the last 4 digits? It's really a great option

kselmak
Mayor / Maire

@Melinda_H 

Would you consider having referral code on the front page and having the old links with the referral code working again.

It was a great option as those codes are not easy to remember and was lifesaver for those with 0 and O on their referral code. It's also very frustrating if somebody funds out they didn't take it down right after the session has already engaged their sim number.

Thanks

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