Hey Community,
As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, we’re excited to announce the launch of our new Activation Portal!
What’s new?
- Modernized look & feel - We took away the clutter and updated the look and feel of the activation portal to bring it more into the 21st century. We also included graphics to help guide users.
- Mobile friendly - Say goodbye to pinch and zoom with our more mobile-friendly user interface. We recognize that mobile phones are becoming increasingly popular as shopping tools, so we’ve taken the time to make sure activating from your phone is easy and accessible.
- Simplification and Intuitive Fields - Simplification was a key theme to improving the activation portal. To save time and help you get connected to our network ASAP, we removed fields that we felt were surplus to requirements. Further, we’ve redesigned certain steps in the process to allow us to get it done right the first time, such as information related to number porting.
Example: Street address is no longer required to activate.
Before:
After:
- Improved speed & reliability - We heard loud and clear about how frustrating it is to get timed out during the activation process and having to start all over again. We’ve taken steps to streamline our back-end code and take preventative measures which means that fewer issues will be encountered in the activation process. As well, in the off-chance an error does happen, we’re presenting clearer and actionable messaging to our customers.
Although you might not be using the new activation flow directly, a better activation experience means less repetitive activation questions on the Community and saving time and effort on common issues, which helps keep costs low at Public. It also means less headaches for your friends and family to become Public Mobile customers.
At Public Mobile, we are constantly working towards providing the best experience for our customers and this launch is one of a few more enhancements we will be introducing over the next 18 months, including an improved Self-Serve experience. As with before, the new activation portal can be accessed at publicmobile.ca/activate.
If you happen to refer a friend, or need to activate a new line, we hope it’ll knock your socks off! Feel free to share any feedback in the thread below.
- The Public Mobile Team
