New Activation Portal
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03-02-2021 09:48 AM
Hey Community,
As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, we’re excited to announce the launch of our new Activation Portal!
What’s new?
- Modernized look & feel - We took away the clutter and updated the look and feel of the activation portal to bring it more into the 21st century. We also included graphics to help guide users.
- Mobile friendly - Say goodbye to pinch and zoom with our more mobile-friendly user interface. We recognize that mobile phones are becoming increasingly popular as shopping tools, so we’ve taken the time to make sure activating from your phone is easy and accessible.
- Simplification and Intuitive Fields - Simplification was a key theme to improving the activation portal. To save time and help you get connected to our network ASAP, we removed fields that we felt were surplus to requirements. Further, we’ve redesigned certain steps in the process to allow us to get it done right the first time, such as information related to number porting.
Example: Street address is no longer required to activate.
Before:
After:
- Improved speed & reliability - We heard loud and clear about how frustrating it is to get timed out during the activation process and having to start all over again. We’ve taken steps to streamline our back-end code and take preventative measures which means that fewer issues will be encountered in the activation process. As well, in the off-chance an error does happen, we’re presenting clearer and actionable messaging to our customers.
Although you might not be using the new activation flow directly, a better activation experience means less repetitive activation questions on the Community and saving time and effort on common issues, which helps keep costs low at Public. It also means less headaches for your friends and family to become Public Mobile customers.
At Public Mobile, we are constantly working towards providing the best experience for our customers and this launch is one of a few more enhancements we will be introducing over the next 18 months, including an improved Self-Serve experience. As with before, the new activation portal can be accessed at publicmobile.ca/activate.
If you happen to refer a friend, or need to activate a new line, we hope it’ll knock your socks off! Feel free to share any feedback in the thread below.
- The Public Mobile Team
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08-29-2021 05:32 PM
I had that problem too.. I like to reuse old photos from the folder instead of keep pasting new one of pretty much the same screenshot
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08-29-2021 05:19 PM
@Anonymous
Oh....I have never noticed that before...I almost always go straight to Google photos since I can usually search by date for a photo. I forget to use the profile library.
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08-29-2021 04:51 PM
@darlicious : Profile library.
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08-29-2021 04:34 PM
@Anonymous
You can't get a pic from your phone's library? I have no problem doing that...on any of my phones. What is the issue you are having?
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08-29-2021 01:08 PM
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08-29-2021 12:57 PM
yes.. mobile lacks many functions ... I want access to pic library and quote ...
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08-29-2021 12:25 PM
yeah, I tried it myself.. tnx
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08-29-2021 12:20 PM - edited 08-29-2021 12:23 PM
@Camera4617 : Page 4.
Why can't I pick up pics from my library while on mobile? I think I have a pic there.
Ok...link.
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08-29-2021 12:04 PM
So, where (on which step/page) do you enter now referral code when activating ? Anyone has screenshot?
Thanks
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03-20-2021 11:36 AM
@darlicious that's a good tips!!!
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03-20-2021 11:35 AM
.@darlicious
Ooooh ... good to know!
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03-20-2021 11:34 AM
I learned the hard way on this one but......never activate on a Thursday!
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03-20-2021 09:33 AM
As a new subscriber (yesterday!) I obviously have no basis for comparison but I will say that I found the online activation process very straightforward. The interface was clean and the instructions were clear - a real pleasure to use.
(And I'm very glad that I waited until yesterday to activate - yay for the Flash Sale!)
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03-13-2021 01:40 PM
@laoli Hence why I put it in quotes. 😉
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03-13-2021 01:38 PM
referral "fix' is not a fix, it's just a hidden bug.
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03-13-2021 02:49 AM
Lovely
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03-13-2021 02:47 AM
Fantastic
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03-13-2021 01:25 AM
@computergeek541 wrote:I do have some good news in the sense that Public Mobile has at least acknowledged the comments about the desire for the referral code to be on the first page of the activation steps. Hopefully, Public Mobile can quickly implement a change if they end up deciding to do so.
Ah good to hear. Indeed I when looked at the first activation page, I also thought the activation code field should be there... Of course it would be even better if they could preserve pre-filling it via the old ?raf= links...
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03-13-2021 01:17 AM - edited 03-13-2021 01:18 AM
@Nezgar wrote:
@softech wrote:is the box on the main My account page the only place for referral code?
Correct - your referral code in as seen in self-serve is no longer hyperlinked - it's just plain text. That's kind of a clear indicator the dev's behind the scenes recognized this issue and this was their 'fix.'
I do have some good news in the sense that Public Mobile has at least acknowledged the comments about the desire for the referral code to be on the first page of the activation steps. Hopefully, Public Mobile can quickly implement a change if they end up deciding to do so.
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03-13-2021 01:14 AM
@softech wrote:is the box on the main My account page the only place for referral code?
Correct - your referral code in as seen in self-serve is no longer hyperlinked - it's just plain text. That's kind of a clear indicator the dev's behind the scenes recognized this issue and this was their 'fix.'
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03-13-2021 01:09 AM
is the box on the main My account page the only place for referral code?
If so, they might have taken away the link idea completely .. its no longer showing the link.. just the code.
(yes, i think i like the link idea.. less trouble when I send to my friends)
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03-13-2021 01:00 AM
Also, the old referral links no longer automatically submit the referral code to the activation portal:
A link such as https://activate.publicmobile.ca/?raf=ABC123 receives a Status 301 Moved Permanently, Location: https://publicmobile.ca/en/portal/activation
The referral code is now lost in the redirect. Looking at "step 1" without proceeding further, at which step is the referral code asked for now anyway?
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03-12-2021 03:35 PM
Good job. Only thing I missed is the last 4 digits phone number search function 🙂
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03-07-2021 08:34 PM
I don't think pm has addressed this concern yet. Perhaps send a private message to @Melinda_H .
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03-07-2021 08:31 PM
I don't see the referral code in the link now like it use to, and it don't show up on the first page so I don't know if it will work when refereeing others. I can't count on my customers to 'type it in' manually
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03-06-2021 01:25 AM
Wonderful!
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03-04-2021 07:19 PM
Would have loved this when I activated a phone a couple months ago!!
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03-04-2021 03:15 PM
Wow, the new portal looks awesome! I'll have to try it out later. I see lots of great feedback here on how to fine tune it, hope those will be implemented soon.
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03-03-2021 12:31 PM
Also do you think there are any chances of benign able to alter the last 4 digits? It's really a great option
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03-03-2021 12:28 PM
Would you consider having referral code on the front page and having the old links with the referral code working again.
It was a great option as those codes are not easy to remember and was lifesaver for those with 0 and O on their referral code. It's also very frustrating if somebody funds out they didn't take it down right after the session has already engaged their sim number.
Thanks