As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth!
From our evolving CPO catalogue, to our Community Picks promotions, we continue to offer refurbished phones that are tested, inspected, cleaned and re-packaged to look and function like new. Because of this, we are able to offer them at a price you and your wallet will love.
Along the way, we’ve received some common CPO questions from you. We’d like to highlight a few tips to help you out on your CPO journey.
Where can I buy a Certified Pre-Owned phone?
What’s included in the box?
What is the battery health like on a Certified Pre-Owned phone?
What do the different phone grades actually mean?
Is warranty included. What’s the coverage like?
What if I’m not satisfied with the phone I purchased?
To learn more about our Certified Pre-Owned phones, click here.
- Public Mobile Team
1. do you have a more solid promise regarding delivery time? Most problem we had before was people waited and unsure if the phone was even sent out and no way to ask (other than open ticket with PM) . Would be nice if there is a Expected delivery stated clearly (one week or 2 weeks),
2. Will there a better way to find out the order status (order received, pending deliver, delivered with tracking number , etc ) ?
Also we seen people with phones sent out but returned back to PM due to wrong address or so. but user was never aware of it. I assume for whatever reason, user never receive a tracking number and hence unable to track.
3. you mentioned an interesting point, your shipping address must match your billing address , will the system able make sure there is no chance for people enter a different address?
Nice blurb of the CPO program !
Great alternative for current and future Public Mobile customers.
Heck, even non-Public Mobile customers can participate.
Thanks for the update. It's good to hear that pm is responding to feedback from purchasers. Congratulations is in order for the successful launch of CPO phone sales by Public Mobile. There were doubters at first but the frequent OOS on the website just goes to show how popular the sale of these phones are by pm that have filled a gap in the marketplace and have gained the trust of consumers who have been willing to purchase CPO phones and get a 1 year warranty the same as with the purchase of a brand new phones. Well done.
Awesome additional information, the CPO condition explanations are so important for the consumer. Also makes it easier to refer friends and family. May also get a CPO myself if anything happens to my current phone. (knock on wood) 😆
1. do you have a more solid promise regarding delivery time? Most problem we had before was people waited and unsure if the phone was even sent out and no way to ask (other than open ticket with PM) .
This really cannot be overstated. There has to be a delivery date, even if it's only tentative. And there has to be some kind of order tracking system, even if it's imperfect. I've had a referral (and I know about another) who bought new unlocked phones at London Drugs (and at Staples) - they weren't planning on getting their phones all set up weeks or a month later, they simply wanted/needed something working today. Maybe tomorrow at the latest.
How much worse it would've been for them if I didn't provide some of my spare PM SIM cards. Another week or three of waiting and uncertainty before one (maybe) arrives? And no method of confirming or requesting the order status except opening a support ticket with the stupidbot? I betcha they'd have gone to Lucky instead because they could walk out of the kiosk with working phone and working phone service in their pockets. Even if they couldn't get the device or the deal they really wanted.
we expressed what improvements needed .. but Jade didn't reply .. only acknowledged with a bravo. I hope she will take it back to PM seriously and will have some good news for us soon