We hope you’re all enjoying a great Holiday season.
As we get closer to ringing in the new year, we’re excited to share some big news with everyone.
From January 4 - 7, 2022 the Community will go through some changes to bring our beloved support platform to new heights! Our members have waited some time to see our Community evolve, and we’re very excited to launch and share our new Community with you all very soon.
Heads up: You may experience odd updates on the platform during this time, but don’t worry, we’re just moving things into place for the grand reveal.
January 4, 2022 12:00am ET - January 4, 2022 9:30am ET, customers will be unable to sign into their Community account during this time.
Email & Real Time Notifications Disabled: Jan 4 - 7
From January 4 - 7, 2022 all email and real time notifications from Community will be disabled. You will receive an SMS notification (instead of an email) for new private messages from a Customer Support Agent (responses from a CS_Agent).
- Important: If you need to submit a ticket and are unable to receive an SMS, please make sure you check your private messages periodically or you can also provide the CSA with a temporary number, to receive your SMS notifications.
We will return with another announcement to welcome and introduce you all to our new Community.
Thank you for all the support and feedback over this past year. We’ve heard many of your suggestions regarding ways to make our Community even better, and could not have done it without you!
- Public Mobile Team
I am not anticipating any issue after the Community system update.
PM self-serve server is not connected to the PM Community Support server. For the members with the renewal day on the Jan 4th, please add enough fund for your renewal to your account before Jan 4th to make sure your renewal without issue.