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Changes are coming to the Community!

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We hope you’re all enjoying a great Holiday season. 

 

As we get closer to ringing in the new year, we’re excited to share some big news with everyone.

 

From January 4 - 7, 2022 the Community will go through some changes to bring our beloved support platform to new heights! Our members have waited some time to see our Community evolve, and we’re very excited to launch and share our new Community with you all very soon. 

 

Heads up: You may experience odd updates on the platform during this time, but don’t worry, we’re just moving things into place for the grand reveal. 

 

Community Maintenance 

January 4, 2022 12:00am ET - January 4, 2022 9:30am ET, customers will be unable to sign into their Community account during this time. 

  • You won’t be able to submit a ticket, as the community will be under maintenance 
  • You can still search and browse existing posts in the Community


Email & Real Time Notifications Disabled: Jan 4 - 7 

From January 4 - 7, 2022 all email and real time notifications from Community will be disabled. You will receive an SMS notification (instead of an email) for new private messages from a Customer Support Agent (responses from a CS_Agent).

- Important: If you need to submit a ticket and are unable to receive an SMS, please make sure you check your private messages periodically or you can also provide the CSA with a temporary number, to receive your SMS notifications. 

  • Email and real time notifications will proceed back on January 7, SMS will only be used from Jan 4 -7.  

 

We will return with another announcement to welcome and introduce you all to our new Community.

 

Thank you for all the support and feedback over this past year. We’ve heard many of your suggestions regarding ways to make our Community even better, and could not have done it without you!

 

Thank you 

- Public Mobile Team  

93 REPLIES 93

darkomega
Model Citizen / Citoyen Modèle

Awesome news, I can't wait to see all the new changes that come, happy newyear! 

kaytus
Model Citizen / Citoyen Modèle

Good News. Alway want the improvement update.

Happy New Year.

Stay safe

popping
Oracle
Oracle

I am not anticipating any issue after the Community system update. 

 

PM self-serve server is not connected to the PM Community Support server.  For the members with the renewal day on the Jan 4th, please add enough fund for your renewal to your account before Jan 4th to make sure your renewal without issue.

 

Let's hope the changes coming to the Community are change for the better .  Looking forward to it.

Triguy
Mayor / Maire

That is good news.  Looking forward to the new improvements.

This should be interesting....I only hope you have abandoned the disaster of an experiment with private messages in the summer and that they are left intact or if not does anyone know a way of backing them up?


@darlicious wrote:

This should be interesting....I only hope you have abandoned the disaster of an experiment with private messages in the summer and that they are left intact or if not does anyone know a way of backing them up?


That wasn't a great experience.. LoL

 

esjliv
Mayor / Maire

Thanks for the heads up @J_PM .

 

That is very exciting, yet, a little nerve-wracking at the same time! 😂

 

I am sure the changes will be fantastic!! 👍  🤞

SD08
Retired Oracle / Oracle Retraité

Thanks to PM for making the effort to revamp the community.  Looking forward to seeing the changes.

 

Happy New Year to everyone.