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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 5663 Views
  • 67 replies
  • 31 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 6402 Views
  • 163 replies
  • 33 Bravos

How do you search for help? Let us know!

Hey Community, As a digital-first brand, we are always looking for ways to make getting help easier for our customers. With that said, we’d love to better understand how you search for help. Let us know by filling out this quick survey (survey will e...

Catherine_T by Retraité / Retired
  • 1292 Views
  • 22 replies
  • 9 Bravos

Courier Delays

Hey Community, Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual. For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case of del...

Catherine_T by Retraité / Retired
  • 2209 Views
  • 49 replies
  • 15 Bravos

"Moderator" Term Change Survey

*EDIT* This survey is now closed. Thanks to everyone who participated in the survey, or left us feedback on this post. We really appreciate your help! Stay tuned for results --------------------------- Hi Community, We’re looking for your help to ret...

Vivian_Y by Public Mobile
  • 1911 Views
  • 52 replies
  • 18 Bravos

Meet our New Oracles

Hey Community! Hope you all had a happy and healthy holiday season. To start the new year off with some exciting news, we are happy to announce that @popping, @Dunkman and @Lieux will be joining our Oracle family! We will also be welcoming @computerg...

Melinda_H by Public Mobile
  • 5201 Views
  • 108 replies
  • 78 Bravos

Top Contributors – December 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2063 Views
  • 74 replies
  • 24 Bravos

[ISSUE RESOLVED] Self-Serve Outage

Hey Community! We noticed that some customers were encountering issues accessing our self-serve platform earlier today due to a server outage between 11:30AM EST to 1PM EST. The issue has since been resolved. Please let us know if any further issues ...

Catherine_T by Retraité / Retired
  • 1184 Views
  • 14 replies
  • 9 Bravos

FLASH SALE: Get your second month FREE when you activate

This offer has expired. Hey Community, For a limited time only, new customers can get their second month free when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get thi...

Catherine_T by Retraité / Retired
  • 2546 Views
  • 60 replies
  • 14 Bravos

Resolved! Community Holiday Contest

The Community Holiday Contest has closed - winners will be selected and announced by the end of January. Hey Community, The weather outside is frightful, but we’re hoping we can bring you some extra warmth, and show our appreciation for your on-going...

Catherine_T by Retraité / Retired
  • 6825 Views
  • 354 replies
  • 58 Bravos

Top Contributors – November 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1744 Views
  • 73 replies
  • 26 Bravos

What to do with spam in your Private Message folder

Hey Community, We’ve heard that some of you have received spam in your Private Message folder on the Community. The team has put great effort into filtering out spam messages, but in the case you do receive one, here’s what to do: 1. DO NOT click on ...

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Catherine_T by Retraité / Retired
  • 3570 Views
  • 118 replies
  • 84 Bravos

Resolved! More is Merrier is back: Free gifts for all!

Contest has ended. Having trouble entering our contest? We've received a lot more excitement than expected. Not to worry, you have up until December 31st to enter enter our contest! Please try again in a few days at publicmobile.ca/holiday. Hey Commu...

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Catherine_T by Retraité / Retired
  • 24156 Views
  • 693 replies
  • 118 Bravos

We’re expanding our Oracle team!

Hey Community, We have some exciting news to share - we're looking to grow our Oracle program! As Public Mobile continues to grow and expand, we're hoping to do the same with our Oracle program; not only are we looking for new and exciting opportunit...

Melinda_H by Public Mobile
  • 3035 Views
  • 227 replies
  • 33 Bravos

We’re Partnering with Mobile Klinik

Hi Community, Are you in need of a phone repair? We know at some point almost everyone is. That’s why we’ve launched a partnership with Mobile Klinik to offer you a discount on any phone repair you might need. Introducing Mobile Klinik: Mobile Klinik...

Catherine_T by Retraité / Retired
  • 2431 Views
  • 49 replies
  • 10 Bravos

$40 Plan Update

Hey Community, Starting November 10, 2020, we are adding 500MB of data to our current $40 for 4GB plan, turning it into the $40 for 4.5GB plan! New Plan Details: $40 per 30 days 4.5GB data at 3G speeds (per 30 days) Plus, get 500MB BONUS data and $2 ...

Catherine_T by Retraité / Retired
  • 3287 Views
  • 62 replies
  • 23 Bravos

Top Contributors – October 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Andu_S by Customer Support Agent
  • 1905 Views
  • 54 replies
  • 12 Bravos

Alert Ready Test on November 25, 2020

Hi Community, On November 25, 2020, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. Test alerts educate Can...

Vivian_Y by Public Mobile
  • 1943 Views
  • 39 replies
  • 18 Bravos

[Pilot] Certified Pre-Owned Phones Now Available at Public

Hey Community, Over the years, Public Mobile has committed to providing affordable wireless service for Canadians on the country's best network. We’ve primarily focused on providing wireless service, but now we are excited to announce that we are pil...

Jess_D by Public Mobile
  • 4453 Views
  • 172 replies
  • 33 Bravos

[ISSUE RESOLVED] Website Outage

UPDATE: Issue has been resolved! Thank you so much for your patience. --- Hi Community, As of early this morning, some parts of the Public Mobile website are down. Our technical teams are aware and a fix is underway. Please be aware of the following ...

Catherine_T by Retraité / Retired
  • 1377 Views
  • 16 replies
  • 10 Bravos

Top Contributors – September 2020

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 2789 Views
  • 52 replies
  • 21 Bravos