SOS Loss phone

[Bill99991]

I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

[BKNS27]

@Bill99991 

Adding to @computergeek541 comment. Once you are in your account. Go to Account tab>Report Lost/Stolen Device to pause your account.

Once you have your new phone and SIM then click on Change Your SIM Card to restore your account with your old number. 

 

[computergeek541]

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@Bill99991 wrote:

I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

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You'll need to login to your Public Mobile self serve account by having the associated 2FA security code sent to e-mail.  On the page where is asks for the code, use the didn't get the code selection button.