Stolen phone

[Bahar2]

The phone with SIM card is stolen. We are at phone store to transfer the current number with Public to another provider. But to do the transfer, a security code is sent to the phone number. Since the phone is stolen, we cannot respond to the security code. Resolve the issue so that no security code is required, or alternate method to be able to transfer the number. 

[DTHK]

Try chatting with public mobile agents and see if a manual port can be processed. 

[hTideGnow]

hi @Bahar2 

to port out a number, it is not a security code to send to your old phone (Public Mobile), but a Porting Authorization text, you need to reply Yes to approve the port.

This is an industry requirement, there is no shortcut to it.  You need to buy a Public Mobile esim or physical sim card and update it on your account to resume PM service, so you can receive the text and reply

honest, it is easier to stay with PM.  But if you choose to leave, please buy the new esim or physical sim