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public mobile only have agents to chat with and no number to call. You can try to call Telus customer service as public is part of Telus. Immediate Actions to Fix Porting Text IssuesRestart Your Phone: Turn your phone off and on to force a network re...

Does your number have any port protection that was applied on from your previous provider ? Is it from a personal account or corporate account?

Try chatting with public mobile agents and see if a manual port can be processed.