Urgent help needed

[DTHK]

Telus AI chat not working , need to renew subscription. App doesn’t work 

[DTHK]

bought a voucher and manually topped up.  All good now 

[BKNS27]

@DTHK 

Did you try dialing 611 or call 1-855-4PUBLIC and make a manual payment to restore service?

[hairbag1]

@DTHK 

when you created your account and activated your plan, you needed a valid payment card on file. Did your payment card expire or somehow get cancelled ? The "autopay" function usually works perdy good as long as payment card is valid. I suggest you check on status of your payment card to make sure it's all ok.

[computergeek541 · Accepted solution]

---

@DTHK wrote:

Got a valid credit card on file but system not auto renewing 

---

After a failed autopay payment, adding a new credit card doesn't renew the plan.  If you service has stopped working, a payment needs to be done manually.

[DTHK]

Got a valid credit card on file but system not auto renewing 

[hTideGnow]

hi @DTHK 

PM payment system is glitchy sometimes

Usually we ask people to wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but since your plan has already expired, so buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account