Change me twice

[kevin888]

Agent said “ We’re truly sorry for any confusion or inconvenience this issue may have caused. It looks like there may have been a system glitch that resulted in the payment being charged twice.“ this happened on me. Be careful!

[funpig1]

@kevin888 

There are glitches with PM: double charging, missing points back, faulty payments resulting in interruption of service and convenience.

It would not hurt you to ask for a bill credit for service issues. If enough people do this, it would be an incentive for PM to fix these problems more quickly. 

FYI, I got $10 for a dropped calls issue last year. However, I still have a poor signal problem in my area.

Good luck.

[kevin888]

Thanks. Just let people know what happened on me. Keep tracking and if it happened again. I will ask the same amount. This time I will give up 💰. 

[slusagm]

haha. won't compensate for the same amount.  A small $5 or $10 would be possible.  But you can try and let us know 🙂

[kevin888]

I just think if I don’t check my bank statements this is no refund. In this situation PM should compensate to me for the same amount . Am I right? Any idea on this?

[slusagm]

was the overcharged appeared as Available funds on your My Account?

But PM acknowledged it and provided refund? or just credit?  You might want to ask them for a small compensation 🙂