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Primary SIM listed as off when inserting public mobile sim from old phone to new unlocked phone.

Ryan_17
Great Neighbour / Super Voisin

Greetings,

I'm trying to upgrade my Son's phone (iPhone 10) and the public mobile sim card is listed as off after inserting it into the new phone (iPhone 12).

I have tried re-inserting and restarting several times.

The phone number shows up correctly on the iPhone 12 as the primary SIM, but it is listed as "off."

Any guidance would be much appreciated.

Thanks,

Ryan

6 REPLIES 6

Ryan_17
Great Neighbour / Super Voisin

Thank you. I will try that next!

Ryan_17
Great Neighbour / Super Voisin

Thank you. How do I reach a PM agent?


@Best_helper1 wrote:

Try to restart the phone a few times. If this doesn't work, contact a PM agent.


I have tried re-inserting and restarting several times.

 

Best_helper1
Good Citizen / Bon Citoyen

Try to restart the phone a few times. If this doesn't work, contact a PM agent.

Chalupa_Batman
Mayor / Maire

I can't say for sure if this will work but...  have you tried the sim card in a different phone that's NOT an iphone? 

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