Phone number not eligible for port
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01-23-2025
09:14 PM
- last edited on
01-24-2025
06:31 AM
by
computergeek541
I'm with Bell Pay As You Go and when I try to transfer my number I get this error "Phone number not eligible for port". When I was originally porting my number earlier today, I got a text message error that said I had used the wrong IMEI account number. I'm going in circles with the Public Mobile chat bot. Any idea what to do? Thanks
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01-25-2025 01:50 AM - edited 01-25-2025 01:51 AM
Any chance your phone number originally came from the old PC mobile? If so you need to take a temporary phone number and reach out to customer support for assistance to transfer your phone number to your Public Mobile account.
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01-24-2025 12:04 AM
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-23-2025 09:15 PM
there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them
