3 weeks ago
- last edited
3 weeks ago
by
computergeek541
I'm with Bell Pay As You Go and when I try to transfer my number I get this error "Phone number not eligible for port". When I was originally porting my number earlier today, I got a text message error that said I had used the wrong IMEI account number. I'm going in circles with the Public Mobile chat bot. Any idea what to do? Thanks
3 weeks ago - last edited 3 weeks ago
Any chance your phone number originally came from the old PC mobile? If so you need to take a temporary phone number and reach out to customer support for assistance to transfer your phone number to your Public Mobile account.
3 weeks ago
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them