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Number transfer failed due to incorrect MEID

Owenc709
Great Neighbour / Super Voisin

Hey @CS_Agent! I made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfer an existing number to public mobile?

Thanks in advance!

3 REPLIES 3

Owenc709
Great Neighbour / Super Voisin

Thank you very much @softech ! Just called and got it sorted

softech
Oracle
Oracle

@Owenc709 

There is a number to call to talk to live support.  Provide them the account number instead and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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