Number transfer failed due to incorrect MEID

[Owenc709]

Hey @CS_Agent! I made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfer an existing number to public mobile?

Thanks in advance!

[Owenc709]

Thank you very much @softech ! Just called and got it sorted

[softech · Accepted solution]

@Owenc709 

There is a number to call to talk to live support.  Provide them the account number instead and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed