the system is just pathetic

[Paolo1298]

been trying to pay my bill since yesterday and system won't let me,

my credit card is working... after 100 try's who where declined for no reason \, bought a voucher on recharge.com for 39$ and only happen

to receive 30 on public mobile....

[Dunkman · Accepted solution]

@Paolo1298 

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

To open a ticket, click on chat icon on right lower corner of website and follow prompts to submit ticket. 

[Paolo1298]

thanks for your input on this issue of mine... if you don't mind me asking, how you open a ticket?

have never done this before nor ever had a problem with PM.