Internet Speed

[Sophanie]

I just switched my plan from a 3G to a 5G network, but my internet speed is still about the same as when I was on a 3G network. Do I need a new SIM card to get faster speeds?

[DennyCrane]

@eyes Texting doesn't use data. Email you won't notice a practical difference unless you're emailing large attachments. Google Maps uses very little data as well. Not sure what you expected?

5G is just marketing for 99.99% of most of our everyday use cases. Coming from 3G to 4G or 5G you should notice a difference with streaming and hotspot. 4G to 5G there really isn't much practical difference, unless you're hardcore streaming, uploading video content etc.

[hTideGnow]

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@eyes wrote:

Sorry to say but I have also been somewhat disappointed with not noticing any noticeable speed increase. Perhaps it would be noticed if one would stream movies or watch tube etc - but for my day to day use of texting, emails and sometimes using google maps I can't tell the difference .  I don't think that it's PM network fault because I'm comparing PM 3G to Bell mobility 5G and again can't tell the difference.

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HI @eyes  on your other posts, you said you moved all lines to Bell and only left with a $15 plan here.  So, it is 3G speed, maybe that's why the speed is not great?

[DennyCrane]

In your phone settings under network settings, do you by chance have your preferred network set to 3G? What results are you getting on a speed test? Do you have strong signal? Have you tried from different locations?

[fixin1]

@Sophanie - Your coverage may be in a 3G HSPA+ zone, please check here (Despite it being TELUS coverage map, it is far superior for troubleshooting then PM's coverage map):

https://www.telus.com/en/mobility/network/coverage-map

If you are in a HSPA zone, then you may get less than 15mbps, but if you are on 1 bar then that explains why.

Also maybe PM's system hasn't recognized that you changed speed plans yet.

[hairbag1]

@Sophanie 

nope. Could be the area you're in doesn't support 5G yet.

added...what make is the phone ? Does it show LTE at top of the screen ?