Account

[Lollie]

My son is locked out of his account and he doesn’t want to make a new one how can we unlock the account 

[hTideGnow]

HI @Lollie 

wait an hour and try again using Incognito/private/secret mode on your browser, or try uninstall and reinstall the PM app first and re-login

if still cannot login, then ask support to help.  Since he cannot login, best to message CS agent:      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437