New user cannot receive calls

[nicole181]

Hi, posting on behalf of a referral. They just switched to public yesterday afternoon and can make calls but when people call them it goes straight to voicemail 

[hTideGnow]

HI @nicole181 

if he cannot call out too, it will be account setup problem

Support can help.  best to message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[nicole181]

My mistake, he's unable to call out as well so he can't call the number 

[hTideGnow]

hi @nicole181 

you friend ported the number into PM?

Did he get a text from the old carrier, did he reply YES?

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call