3 hours ago
3 hours ago
hi @Vanessa10 you set a sim card PIN and forgot and got locked?
if that is the case, then support agent can help. Message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
@Vanessa10 , please use the chat symbol on the lower right corner of the web page to initiate a support ticket.
3 hours ago
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)