HI @ChenJ are you @AmitaRanpura or another community member with similar issue?
Please remove the phone number, we are just customers like you , we don't need your number
For the inbound calls problem, new activation with porting? Did you get a text from the old carrier, did you reply YES?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call
