cancel
Showing results for 
Search instead for 
Did you mean: 

Service interuptions

SamC93
Great Neighbour / Super Voisin

Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermittent, but Im more concerned about the calls. I have restarted my phone, I've toggled everything, Ive updated software.

2 REPLIES 2

Sansan
Mayor / Maire

What type of phone do you have? It could be related to the new 3G changes that's been made.

Chalupa_Batman
Mayor / Maire

@SamC93 wrote:

Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermittent, but Im more concerned about the calls. I have restarted my phone, I've toggled everything, Ive updated software.


Best advice I can give is to reach out to a CS Agent and get them to reset your network on their side. You can also try to reset your network settings on your phone as well.

Send a private message to a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Need Help? Let's chat.