Activation

[Willie68]

Trying to activate. Received a text saying I created a new pin although I never did. I am being asked to enter the 6 digit pin that was text to my existing number but never received one. I try hitting resend but nothing is ever sent. How do I find or get this pin? Thank you

[Willie68]

Porting was complete almost instantly. Previously Telus so maybe that helped make it quicker. Everything is good to go! Have a great evening and thanks again. 

[hTideGnow]

hi @Willie68 

the porting could have completed.  To confirm port is done, test inbound calls and if PM sim rings, then all completed

[Willie68]

Hi hTideGnow, it was actually the opposite. I was not getting the pin with my old carrier sim but when I put the Public mobile sim in the phone I received the pin and was able to activate. Everything is working now. Thank you for the reply. 

[hTideGnow]

HI @Willie68 are you porting your phone number from another carrier? If it is, the 6 digit pin will be sent to that old carrier sim.  Or you can wait till the port is completed and then try to login again.  The porting usually completed 2 or 4 hours after your replied Yes to the porting authorization text sent by your old carrier.  

or you can also ask support for help,   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage