Community

TSinclair833 · ‎09-06-2025

Hi, I purchased a data add-on but it’s not working. My plan expired, I added the add-on, rebooted the phone, but there’s still no service. Can you help activate it or check what’s wrong?

BKNS27 · ‎09-06-2025

@TSinclair833

As @hTideGnow stated, you purchased the wrong Add-on. You need the Canadian Add-on for $5, $15 or $30 depending on how mango gb of data you need.

Contact a CS_Agent to help you change to a Canadian Add-on.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

golfball · ‎09-06-2025

It appears you are connected to the Public Mobile network. In order to use your US data add-on you must be connected to a US roaming partner network.

hTideGnow · ‎09-06-2025

HI @TSinclair833

You bought the wrong addon. You have bought the US data and not the data addon to be used in Canada

Please ask PM support to help to change the data addon back to the correct one.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage