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How can I switch my carrier?

SkimY
Great Neighbour / Super Voisin

Hi! I'm currently with a Virgin plus and I want to switch to Public Mobile. Also I want to keep my number. I'm wonder if it's possible and how can I switch the carrier. Thank you

3 REPLIES 3

GRR
Good Citizen / Bon Citoyen

Just what they said!  Plus use a refferal code when you activate to get  10$   back on your account.  It offsets the price of the Sim card or if you use an esim then it's a bonus 10$! 

Dunkman
Oracle
Oracle

BKNS27
Mayor / Maire

@SkimY 

If you want to port your number over to PM. Here are the following instructions:

The steps must be followed in exact order if you are porting your number over to PM:

  • Make sure your old SIM is active so DON’T CANCEL serviced with them.
  • Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
  • Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
  • Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. NOTE if your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
  • Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
  • Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
  • Power off the phone once porting is completed then switch to PM SIM and power on your phone.
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