Account Issues

[Stefan95]

So I’m in a bit of a tough spot. I forgot to update my credit card so the payment didn’t go through today. I updated it on the app with a new credit card but it still didn’t take the payment. I tried in the app several times with no luck. I tried doing it on the website, and it’s only giving me options to subscribe to a new plan, get a new phone number etc

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

@Stefan95 

The error indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by direct message.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

I have also  escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Stefan95]

I don’t see that option on the website or the app. 

 

[softech]

@Stefan95 

click "Pay and Resume services now" button if you see it when you login My Account or the PM app

if not, then use the browser to first login My Account.  After logged in, paste this link to access Add Funds page to load enough funds to renew

https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

[Meow]

You have to manually add funds and manual pay the bill.