can’t receive texts

[liv1302]

• account: 1000000xxxxxxxx

I tried to do a number transfer from my old number which was with a VOIP service however I realize that that Voip service ended in May. now, I can’t Receive text or calls

[computergeek541]

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@liv1302 wrote:

Hi, I joined Public Mobile on June 16 and requested to port my number (xxxxxxxxxxxxxxxx) from Tossable Digits.

The number shows up in my Public Mobile account, but:

• I can’t receive texts. especially 2FA
• I can’t receive calls.
• Anyone who tries to call the number hears “user is busy.”

Tossable Digits confirms they no longer have the number — my service ended on May 22, and they show the number as available to port.

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Numbers from cancelled services cannot be transferred to another carrier.  First, you'll need to contact Tossable Digits to resume service before trying again.

[liv1302]

Hi, I joined Public Mobile on June 16 and requested to port my number (xxxxxxxxxxxxxxxx) from Tossable Digits.

The number shows up in my Public Mobile account, but:

• I can’t receive texts. especially 2FA
• I can’t receive calls.
• Anyone who tries to call the number hears “user is busy.”

Tossable Digits confirms they no longer have the number — my service ended on May 22, and they show the number as available to port.

Can you please confirm the port status and make sure my number is fully activated and routed correctly?

edited by computergeek541:  removed account information

[Chalupa_Batman]

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@slusagm wrote:

@Chalupa_Batman when you quote OP's original post, you should at least remove the account number. 

Thanks for doing extra to help OP

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Thanks for the heads up. Thought I removed it.

[slusagm]

@Chalupa_Batman when you quote OP's original post, you should at least remove the account number. 

Thanks for doing extra to help OP

[Chalupa_Batman]

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@liv1302 wrote:

•  

I tried to do a number transfer from my old number which was with a VOIP service however I realize that that Voip service ended in May. now, I can’t Receive text or calls

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Hello @liv1302 

If your VOIP service ended in May, you will have to reach out to them and reactivate it. Then, you can log into your account HERE and make a port request. Just know, it can take up to 7 business days to port a VOIP number. 

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

You don't need to get a hold of CS Agents with Public Mobile because when a request goes to another provider and it comes back as accounts closed, then the porting request is marked "completed". Therefore you'll have to use the link above to create a new port request. 

[slusagm]

remove your account number, this is just a Community and we are customers only, we don' t need your account number

if you really want your old number, you need to talk to your VoIP service provider, maybe they are ok to let you port your number without resume the service, but likely not

then you come back and talk to PM and ask them to re-send the port request.

or you can simply ask PM to help to login and choose a new phone number instead

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage