Can’t get the 6 digit verification code

[yoyo_18]

Hello, so I recently left Fido. And I wanted to transfer my number to public mobile so that I don’t lose it. Now my account with Fido was cancelled BEFORE I transferred to public mobile. Which I believe (but didn’t know) includes my phone number aswell. The issue is that it says I was able to transfer said phone number over to public mobile but that phone number is simply not activated. I’m trying to log in my account as i already paid but i simply cant because of the fact that the 6 digit code that is texted to my phone number never reached to me. Is there a solution to this? If so how and if it’s possible to restart from scratch with a new phone number instead of my old one (because clearly it’s deactivated which’s means I can’t transfer). Thank you.

[CSA_PM]

Hello @ yoyo_18,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[computergeek541]

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@yoyo_18 wrote:

Yeah just to clarify I didn’t take a new phone number. I don’t know how to delete this one right now. My account with Fido is cancelled which means I’ll have to contact them again to reactivate my number. If that’s required in order keep my old number id rather just get a new one but I’m stuck with the Fido one. Which is deactivated. I wouldn’t mind speaking to an agent tmr morning I’d like to know the time if that’s possible?

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A private message should be received from the username CSA_PM and it should be early in the morning.  I would estimate that this could be as early as 8 to 8:30am, eastern time.

The way that your Public Mobile service isn't working (at all) and/or you can't access your Public Mobile account indicates that the Public Mobile customer support agent will be needed to address those issues.  Whether you decided to then later on port your phone number is a decision that you can make later (and retry later).   As for how you need to reactivate your Fido service to transfer that phone number to Public Mobile (if you still decided to do that), only Fido can assist with that.

[yoyo_18]

Yeah just to clarify I didn’t take a new phone number. I don’t know how to delete this one right now. My account with Fido is cancelled which means I’ll have to contact them again to reactivate my number. If that’s required in order keep my old number id rather just get a new one but I’m stuck with the Fido one. Which is deactivated. I wouldn’t mind speaking to an agent tmr morning I’d like to know the time if that’s possible?

[computergeek541 · Accepted solution]

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@yoyo_18 wrote:

Hello, so I recently left Fido. And I wanted to transfer my number to public mobile so that I don’t lose it. Now my account with Fido was cancelled BEFORE I transferred to public mobile. Which I believe (but didn’t know) includes my phone number aswell. The issue is that it says I was able to transfer said phone number over to public mobile but that phone number is simply not activated. I’m trying to log in my account as i already paid but i simply cant because of the fact that the 6 digit code that is texted to my phone number never reached to me. Is there a solution to this? If so how and if it’s possible to restart from scratch with a new phone number instead of my old one (because clearly it’s deactivated which’s means I can’t transfer). Thank you.

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If you still wish to transfer your number from Fido, you'll first need to reactivate your Fido service.  However, your Public Mobile service should actually be working with the exception of some incoming text messages and incoming phone calls.  Since you're not receiving the incoming text message to get into your Public Mobile self serve account, you'll need to help of a Public Mobile customer support agent if you've decided to take a new phone number.  I have made arrangements for a Public Mobile customer support agent to contact you in the morning.