Money back

[alaysontrumbley]

How do I get my money back I was overcharged my plan renewed and now I have a credit I would like my money back in my bank

[alaysontrumbley]

Well that sucks I was double charged for my phone plan this month and they will not do a refund they just put it as a credit and they won't fix it so now I'm with no gas money because I had a double phone bill this month I'm not happy

[eddieO]

@alaysontrumbley you will need to create a ticket and wait for a customer support agent to respond back to you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[computergeek541]

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@alaysontrumbley wrote:

How do I get my money back I was overcharged my plan renewed and now I have a credit I would like my money back in my bank

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Generally, refunds aren't provided.  I know this isn't the answer that you're looking for, but a refund (if approved) could take a few weeks to process, by which time it would be time again to process payment again for the next renewal.  The credit on your Public Mobile account can be used for later.