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Urgent help needed

JennCurry
Great Neighbour / Super Voisin

I was trying to port my son’s Bell number to Public Mobile. His phone/account was under my name. I accidentally ported his number to my own active line, and now my original number is gone and appears replaced by his. I need to recover my original Public Mobile number and set up a proper line for his number. Anyone know what to do. I getting so frustrated, I've had my phone number for 20 years and it's gone!

3 REPLIES 3

DDM69
Deputy Mayor / Adjoint au Maire

Just another tip, each number and account needs its own email address. 

Handy1
Mayor / Maire

@JennCurry  You have to ask support if they can help fix for you . Or possible bell if that’s where your original phone number originated from 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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