I have accidentally deleted my esim.

[Zul1]

I have accidentally deleted my esim and i cannot confirm my full access to my account in order to perform a sim swap. What can i do because i need that number as soon as possible. 

[CSA_PM]

Hi there... I could see that you are in contact with an agent already..

Please follow the instructions.

[Dunkman]

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@Zul1 wrote:

I get an email code to verify my account, and they it follows up by asking to send a text message code as well to verify myself for full access in order to do it. What is the work around this. 

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@Zul1 

Then you will need help from customer service agent unfortunately.  

I will try to escalate your issue to a specific CSA_PM agent who should get back to you within 0.5-1 hour.  Supposedly this agent stops working at 8 PM ET. Should private message you.  

If you don't hear back within 1 hour, then you will need to submit a ticket to CSA. 

[Zul1]

I get an email code to verify my account, and they it follows up by asking to send a text message code as well to verify myself for full access in order to do it. What is the work around this. 

[Dunkman]

@Zul1 

You should be able to access your self service account by receiving 2FA email code (instead of text).  Do you see "Didn't receive code" link?  Click on link and you should get the option to get 2FA email.  Once inside your account, purchase another eSIM (should be free) and another eSIM should be installed.

[Chalupa_Batman]

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@Zul1 wrote:

I have accidentally deleted my esim and i cannot confirm my full access to my account in order to perform a sim swap. What can i do because i need that number as soon as possible. 

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Hello @Zul1 

Contact a CS Agent to help resolve

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