Overpayment on March bill

[Viola2]

I have submitted two tickets re an overpayment in March and have not received a reply even thought the tickets were successfully submitted.

[Chalupa_Batman]

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@Viola2 wrote:

I have submitted two tickets re an overpayment in March and have not received a reply even thought the tickets were successfully submitted.

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Hello @Viola2 

This is how you do a trackable ticket. If your other tickets have ref numbers, quote them. And in the message, ask it be escalated to a supervisor. 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[TheSterlinger]

Are you sure you didnt miss there reply? After a certain time if they reached out and you dont respond, they will close your case.

Submit the ticket again and check for the response to your inbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

Overpaid but the overpaid amount not showing as a credit in Available funds? Usually it should be like that

But I'm this Community, we are just customers and we really cannot help much with payment problem. You can only keep asking PM for updates or ask for escalation