03-20-2024 05:54 PM
My account is not activated since day one but public mobile keeps taking money in my bank account. I just need to know why
03-20-2024 07:01 PM
No do not send here, we are customers like you. When you sign into My Account, use the chatbot to submit your request.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html.
If it doesn't allow you to send attachments, type contact agent. Or use the links in the below messages previously provided.
03-20-2024 06:29 PM
Do you want me to send all the tickets here
03-20-2024 06:28 PM
I will go to my bank tomorrow and print out all the tickets
03-20-2024 06:23 PM
hi @JG9 don't wait longer, submit ticket and get it resolved today
03-20-2024 06:17 PM
Yes, it is more than a month, 8 months or year and I don't use the public mobile number
03-20-2024 05:56 PM
HI @JG9 when was day 1? more than a month? did you do anything to make it work ?
did you try to login My Account? can you login using the browser or app and check?
please ask CS agent to help and get it fixed, just submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
