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Lost Device - Locked out of account with Eversafe Text Verification

Jesse_potrie
Great Neighbour / Super Voisin

I cannot log-in to my account, because Eversafe is requiring a text message to my device which is lost. I have tried resetting the password as suggested in the help, but it did not solve the issue. After verifying through a code on my e-mail, it sent me right back to requiring a text message, which I cannot receive. 

Currently my only option is to cancel my auto-pay through my credit card and start over with a new account unless there is someone with administrator powers? 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Jesse_potrie 

i think because you never login EverSafe again after activation. 

you will need PM support to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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