07-06-2025 10:47 AM
I woke up this morning to find no phone calls work. Texting and data are fine. My payment is supposed to come off the card today.
I restarted phone and reset network settings and still nothing.
Solved! Go to Solution.
07-06-2025 10:57 AM
hi @ChrisBreier
what phone is that?
where you are at?
did you try your sim card on anthother phone?
not sure if you are affected by this
Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use
So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded
https://www.publicmobile.ca/en/get-help/articles/850-turndown