Data not working

[CindyTonon]

My data hasn't been working since I switched over from Rogers. I tried everything help 

edited by computergeek541: corrected the catgegory label (discussion is unrelated to issues about how to use the Commuinity website)

[cellphoneuser1]

---

@CindyTonon wrote:

My data hasn't been working since I switched over from Rogers. I tried everything help 

---

It's probably that you need to change the APN setings to the ones provided here, but if that doesn't work, it's gonig to be a service provisioning issue.  Provisioining issues would need to be look at by a CSA.

[cellphoneuser1]

---

@slusagm wrote:

What phone is that? It could be an incompatibility issue.  Tell us the phone model and we can check

But try  Reset Network Settings.  It is usually good to do that when you switch provider

---

It's not a compatibility issue if calls and text messaging work.  Data works on any available Public Mobile network type.

[slusagm]

What phone is that? It could be an incompatibility issue.  Tell us the phone model and we can check

But try  Reset Network Settings.  It is usually good to do that when you switch provider

[TheSterlinger]

@CindyTonon  you can also check the apn settings on your phone.

See if your phone has the following. If not, delete and add the below 

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: mmscproxy.mobility.ca

MMS port: 8799

MCC: 302

MNC: 220

APN Type: default,supl,mms

                             or default,mms,agps,supl,fota,hipri

[Chalupa_Batman]

---

@CindyTonon wrote:

My data hasn't been working since I switched over from Rogers. I tried everything help 

---

Make sure your phone's data is turned on. Also, because you were on Rogers, I'd suggest going into your Settings and clear your network settings and reboot. 

Did you get the text from Rogers requesting porting? Did you say yes within 90 minutes?