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3G shutdown

alexf78Mobile2
Great Neighbour / Super Voisin

Hi,

I received an SMS stating that the 3G network in Manitoba will be shut down effective December 31, 2025. I'm wondering if this change will affect me. Could you please confirm whether my current plan or subscription uses 3G or 4G? Do I need to make any changes to my plan?

Thank you

11 REPLIES 11

@alexf78Mobile2 

There should be a VoLTE in the S10 settings.

I have it on my S9.

Screenshot_20250703-175717_Call settings.jpg

@alexf78Mobile2 the easiest way to tell if you will be affected is to watch your network icon at the top of your phone, while you make a voice call. Does it change from LTE to 3G (or 4G)?

You may have to turn off Wi-Fi if the network icon is not visible.

slusagm
Mayor / Maire

@alexf78Mobile2 are you in Manitoba?

If you are, this is what happening there.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Manitoba-will-loss-3G-first-Rest-of-Canad...

You might need a new phone that is on PM's VoLTE whitelist 

 

Some people say they have no issues with this phone so far. Just keep using it until it no longer works.

umnikke8
Model Citizen / Citoyen Modèle

Since they sent the message to you, it likely indicates your phone has been using 3G to make calls or they know your device won't support VoLTE to make calls after the shutdown. You can test if the phone stays on LTE when you make a call, if not, then there will be a problem. Samsung S10 isn't on Public's supported list currently.

https://www.publicmobile.ca/en/get-help/articles/volte

https://publicmobile.ca/en/get-help/articles/3g-shutdown 

alexf78Mobile2
Great Neighbour / Super Voisin

model # SM‑G973W

 

alexf78Mobile2
Great Neighbour / Super Voisin

Samsung Galaxy S 10

Sansan
Mayor / Maire

What is the make and model of your phone? Have you experienced any dropped calls? Are you unable to make calls yet? 

When you are on a call, what is the status of your phone?

Thank you!

so I just need to check if my device is computable with 5 G? 


@alexf78Mobile2 wrote:

I received an SMS stating that the 3G network in Manitoba will be shut down effective December 31, 2025. I'm wondering if this change will affect me. Could you please confirm whether my current plan or subscription uses 3G or 4G? Do I need to make any changes to my plan?


All of Public Mobile's allow access to the same networks.  It's more of a matter of whether your device is compatible with LTE and 5G networks, and whether your device support VoLTE.

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