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stolen phone

Scooter8736
Great Neighbour / Super Voisin

so my previous phone was stolen and now i cant acess my account due to not being able to 2 step verify. and the email linked to the account is unable to be accessed without that number as well. how can i access my account and register my new sim with that account

1 REPLY 1


@Scooter8736 wrote:

so my previous phone was stolen and now i cant acess my account due to not being able to 2 step verify. and the email linked to the account is unable to be accessed without that number as well. how can i access my account and register my new sim with that account


Select the option to have the code sent by voice.  Assuming that someone doesn't answer that phone call, the call will go to voicemail.  Check your voicemail by calling your cell phone number from a different phone.  When you hear your voicemail greeting, press *.   After entering your voicemail password, you can listen to your voice messages which will contain the 2FA code to finish logging into your Public Mobile account.

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